DALLAS (March 19, 2013)—TeamSupport.com, the award-winning provider of cloud-based collaborative help desk support software, has issued its 2012 Annual Report, noting record breaking revenue, customer growth and many new features.
To view TeamSupport’s 2012 Annual Report, click here.
The company’s other achievements in 2012 include:
• National recognition. TeamSupport’s leading-edge technology received industry honors with a Technology Pioneer Award and an award for outstanding achievement in Customer Relationship Management from TCM. TeamSupport also was recognized as a “Trend Setting Innovator” and one of the 10 best CSM solutions of the year by Info-Tech research group.
• Innovative new features to further aid users in enhancing collaboration, communication and saving time, including:
– Screen recording. Customers can record screen images and audio to illustrate issues and solve problems in real time.
– Community. The all-new Community feature allows customers to collaborate with each other to solve problems and share best practices.
– WaterCooler. TeamSupport launched its improved WaterCooler, an internal social media tool used by teams and work groups to enhance internal communication and collaboration around customer issues.
– Enterprise enhancements. To make TeamSupport even better suited for large enterprise-class clients, new features were introduced to improve security rights, offer additional help ticket options and integrate with Dropbox.
• New VP of Sales. John South joined TeamSupport as VP of Sales in June 2012. South previously served as Director of Sales and Marketing for TSIA.
• Revamped brand, logo and Web site. TeamSupport launched a complete overhaul of its brand including a new logo, website and corporate positioning.
During a year in which many companies’ growth has held stagnant or declined, TeamSupport has experienced a record-breaking year and a significant increase in customer sales. Some of its clients include the NBA, FujiFilm, AT&T and GridPoint, to name a few.
“TeamSupport is a highly sophisticated, yet simple to use, cloud-based software,” said Robert C. Johnson, TeamSupport founder and CEO. “In time a when every business is vying to retain customers, TeamSupport is an essential tool to help customer support teams improve their collaboration and communication to solve customer issues quickly and effectively. As our clients’ support needs become more sophisticated, they turn to TeamSupport as the trusted software choice. Our product flexes to meet their changing needs.”
Learn more about why TeamSupport is the trusted software provider for customer support teams across the globe, and explore TeamSupport’s many innovative features, by visiting www.TeamSupport.com.
About TeamSupport
TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.
