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May 21, 2008
Stellar Renews Business Process Outsourcing Contract With Simply EnergyStellar, a leading global call centre and business process outsourcing provider, today announced that they have renewed a major business process outsourcing contract with Simply Energy, one of Australia’s largest energy retailers, for a further three year term. The business process outsourcing services include customer service, sales, sales verifications, back of house administration, processing and contract management and support for the client’s retail energy business and strategic growth plans. The service will continue to operate from one of Stellar’s eighteen global business process outsourcing centres located in Victoria, Australia. Stellar has developed a strategic partnership with Simply Energy over the past three years providing end-to-end customer management. During this time Stellar has assisted with the acquisition and retention of almost 400,000 customers. “Today’s energy retailers face tougher demands as a result of deregulation, competitive pressure and increases in wholesale electricity costs” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Stellar fully understands the challenges that energy retailers face and we look forward to continuing to support our client’s impressive growth”. Stellar is a leader in serving the utilities industry, having extensive experience managing call centres and business process outsourcing services for a number of leading retail energy providers. About Stellar For further information please contact: MarketPlace [April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer. Featured Links
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