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May 21, 2008
Stellar Renews Business Process Outsourcing Contract With Simply EnergyStellar, a leading global call centre and business process outsourcing provider, today announced that they have renewed a major business process outsourcing contract with Simply Energy, one of Australia’s largest energy retailers, for a further three year term. The business process outsourcing services include customer service, sales, sales verifications, back of house administration, processing and contract management and support for the client’s retail energy business and strategic growth plans. The service will continue to operate from one of Stellar’s eighteen global business process outsourcing centres located in Victoria, Australia. Stellar has developed a strategic partnership with Simply Energy over the past three years providing end-to-end customer management. During this time Stellar has assisted with the acquisition and retention of almost 400,000 customers. “Today’s energy retailers face tougher demands as a result of deregulation, competitive pressure and increases in wholesale electricity costs” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Stellar fully understands the challenges that energy retailers face and we look forward to continuing to support our client’s impressive growth”. Stellar is a leader in serving the utilities industry, having extensive experience managing call centres and business process outsourcing services for a number of leading retail energy providers. About Stellar For further information please contact: MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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