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Jun. 17, 2008
SBS Group Expands Offerings With Deltek's Vision® ApplicationWoodbridge, NJ June 17, 2008 – SBS Group is proud to announce its partnership with Deltek, Inc., the leading provider of enterprise applications software for project-focused businesses. With offices in New Jersey, New York and Pennsylvania, SBS Group provides mid-market accounting & technology solutions to companies along the East Coast. SBS will be adding the Deltek Vision® product line to their current list of offerings and will become a fully integrated Deltek partner. "We believe adding the Deltek Vision® product to our portfolio will expand our market penetration in the professional services sector," says David Drouin, Managing Director of SBS Group. "The out-of-the-box features and functionality specifically tailored to the project-based needs of architectural, engineering, and environmental firms provide greater insight into firm operations, projects, and profitability for clients.” “Deltek Vision® streamlines IT and business processes using web-based technology, Microsoft .Net foundation, and seamless integration with Microsoft Office,” states Mr. Drouin. “I am very impressed with the Deltek Vision® product and Deltek’s commitment to our partnership and technology.” “We are excited to be partnering with SBS Group to meet the needs of the growing professional services marketplace,” said Taylor Macdonald, Vice President, Worldwide Channels and Sales Alliances for Deltek. “By combining Deltek’s leading product functionality with SBS Group’s proven implementation capabilities, we are providing a compelling solution for the unique demands of this market.” About SBS Group About Deltek Deltek and Deltek Vision® are registered trademarks of Deltek, Inc. All other product or company names appearing in this publication are used for identification purposes only and may be trademarks of their respective owners. * * * * * * * MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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