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Jun. 11, 2007
Sawfish Customizes SalesFlow for Training CompaniesIssued on behalf of and with the approval of SAWFISH SOFTWARE LTD NEWS RELEASE Sawfish Software has launched a best-practice software solution designed to assist training organisations in delivering the highest levels of customer service. Sawfish Software has customised its SalesFlow software, a customer relationship management (CRM) tool, to suit the requirements of training organisations. The software has been developed with the input and experience of a number of training organisations. Research and development has shown that training organisations receive a high number of leads, from both individuals and companies. The expectation is often that the requested information will be delivered within a limited amount of time. Sawfish Software has developed its SalesFlow programme to provide a variety of workflow options that cater for the different sources from which leads come and the different responses required. Steve Hull, chief executive of Sawfish Software Ltd, said: “There are a number of specific requirements for sales organisations. They receive a high number of leads and it is important to distribute the appropriate information quickly – if a lead languishes in the system it is possible that the business could go elsewhere. “SalesFlow gives the companies invaluable ongoing information about each lead. This could, for instance, enable up-selling or cross-selling as courses can often be followed up with further training at a later date. SalesFlow is designed to deliver the very best CRM at every stage of the company/ customer relationship.” Editors’ Notes: For more information, visit www.salesflow.com. MarketPlace Powering the New Customer-Conversation Driven Enterprise [March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information. Global Customer Experience Management Certification Program [March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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