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Jun. 11, 2007
Sawfish Customizes SalesFlow for Training CompaniesIssued on behalf of and with the approval of SAWFISH SOFTWARE LTD NEWS RELEASE Sawfish Software has launched a best-practice software solution designed to assist training organisations in delivering the highest levels of customer service. Sawfish Software has customised its SalesFlow software, a customer relationship management (CRM) tool, to suit the requirements of training organisations. The software has been developed with the input and experience of a number of training organisations. Research and development has shown that training organisations receive a high number of leads, from both individuals and companies. The expectation is often that the requested information will be delivered within a limited amount of time. Sawfish Software has developed its SalesFlow programme to provide a variety of workflow options that cater for the different sources from which leads come and the different responses required. Steve Hull, chief executive of Sawfish Software Ltd, said: “There are a number of specific requirements for sales organisations. They receive a high number of leads and it is important to distribute the appropriate information quickly – if a lead languishes in the system it is possible that the business could go elsewhere. “SalesFlow gives the companies invaluable ongoing information about each lead. This could, for instance, enable up-selling or cross-selling as courses can often be followed up with further training at a later date. SalesFlow is designed to deliver the very best CRM at every stage of the company/ customer relationship.” Editors’ Notes: For more information, visit www.salesflow.com. MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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