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Mar. 12, 2007
Sage Software Celebrates ACT! 20th Anniversary With “How Do You ACT!?” Contest-- Pioneering contact and customer management solution set to mark 20 years of helping over 2.7 million registered users connect with their customers and succeed in business -- Scottsdale, Ariz. – March 12, 2007 – Sage Software announced today the “How Do You ACT!?” contest for users of the ACT! contact and customer management solution. The contest will celebrate 20 years of ACT! by profiling a total of 20 customer success stories from various business disciplines and industries on the www.act.com home page. Sage Software invites customers currently using any version of ACT! to submit their entries of 250 words or less at www.howdoyouact.com between now and April 9th, 2007. The ACT! management team will evaluate entries and post selected winners weekly on the ACT! home page, beginning in Spring 2007. Each winning customer entry will be eligible to receive up to 10 complimentary licenses of the latest release of ACT! for their team. For official rules, visit www.act.com/contest/rules. “The people who have relied on ACT! over the years comprise an elite group of entrepreneurs, sales professionals, small business owners and corporate employees who have used ACT! to make meaningful connections with their customers, develop valuable relationships and generate tangible business results,” said Joe Bergera, senior vice president and general manager for Sage Software Global CRM. “This contest will celebrate the diversity of the ACT! user base and feature the achievements of select individuals and organizations that have used our solution to take their businesses to higher levels of success.” Helping Users Connect And Succeed For 20 Years ACT! pioneered the “Contact Management” software category in 1987 and is the number-one selling contact and customer management solution and preferred choice of over 2.7 million registered users, and more than 38,000 corporate customers to organize, access and manage their critical customer information. Over the years, ACT! has continued to evolve by introducing feature-rich Web and handheld device versions, scalable and secure workgroup solutions, and industry-specific products for real estate and financial professionals. ACT! delivers powerful contact and customer management capabilities with flexible deployment and customization options to help individuals, selling professionals and corporate workgroups improve productivity and increase sales. ACT! by Sage is part of Sage CRM Solutions, the only family of CRM products designed specifically for the needs of small and mid-sized businesses that also includes SageCRM, SageCRM.com and Sage SalesLogix. For more details, visit www.sagecrmsolutions.com or call (888) 855-5222. About Sage Software ### MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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