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Mar. 29, 2007
Sage SalesLogix Automates Global Sales Team ManagementEliminates 42 Days of Data Processing for Atlanta Nisseki CLAF, Inc. “Previously, we did not have an easy way to look at budget versus sales performance. We spent three days on average manually compiling data in advance of each meeting. Having a CRM system allows us to focus on decision making rather than data gathering. The expanded sales data in Sage SalesLogix has been integrated with our custom ERP system by Extremely Productive, Inc., which has transformed the way we do business. The true value is in the information that integrated systems can provide.” ANCI has grown to serve customers in ten countries since beginning operations in 1992. The company initially used Microsoft® Outlook® to facilitate communications between its offices. The issue of not having a centralized database for global team viewing was critical for ANCI when determining which step of the sales process each of its customers was in. The lack of real-time data slowed communications and sales. To address this challenge, ANCI implemented Sage SalesLogix in 2002 to provide all offices with a shared opportunity management process and updated inventory, shipping, invoice and payment history for each customer. Extremely Productive designed a key performance indicator (KPI) system within Sage SalesLogix to help ANCI track calls, meetings and sales activities on a scoreboard-style monitor visible to all employees. The customization has increased ANCI’s sales productivity by providing each sales rep with up-to-the-minute operational data and visibility across all accounts. ANCI currently has 14 Sage SalesLogix users, including each member of its executive team, who use the system to manage an open sales environment. The profit potential and required actions for each opportunity are shared with every sales team member. “The key for ANCI is leveraging business intelligence so management can spend more time focusing on strategic development,” said Josh Ovett, Extremely Productive, Inc. president. “For example, we built special reports designed to be so automated and informative that they actually save ANCI executives from needing to compile data, affording them more time to act upon it. All planning, trending and analysis that previously took hours now takes only minutes using the Sage SalesLogix system we implemented.” Going forward, ANCI plans to expand its use of analytic functions within Sage SalesLogix to enable additional data analysis with its sister companies owned by the Nippon Oil Corporation of Japan. Sage SalesLogix Sage SalesLogix is part of Sage CRM Solutions, the only family of CRM products designed specifically for the needs of small and medium-sized businesses that also includes ACT! by Sage, SageCRM and SageCRM.com. For more details, visit www.sagecrmsolutions.com or call (800) 643-6400. About Atlanta Nisseki CLAF, Inc. About Extremely Productive, Inc. About Sage Software ### © 2007 Sage Software, Inc. All rights reserved. All other brands are trademarks of their respective companies. MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. 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