Perforce Launches New Remote Administration Service For Its Software Configuration Management Customers

Gazillion Entertainment trials the service and boosts productivity

Wokingham, UK, August 10, 2010—Perforce Software announced the availability of its newest service, Perforce Remote Administration, providing customers additional administrative support for their Perforce Software Configuration Management (SCM) system. Tailored to meet each company’s needs, Perforce remote administrators partner with a company’s IT team to manage and improve their Perforce installations.

Gazillion Entertainment trialled the program before its general availability, and is now relying on Perforce for ongoing administration.

“We were at a stage where we could not afford a full-time person to administer Perforce,” explained Jimil Borillo, Manager of Information Technology for Gazillion Entertainment. “With Perforce’s help we were able to boost our server performance which otherwise would have taken us much longer due to our limited in-house expertise and bandwidth.”

How Perforce Remote Administration Works
Perforce Remote Administration is offered as a monthly subscription service, allowing customers as much or as little access to Perforce administrators as desired.

After Perforce conducts a site assessment, the Perforce Server Deployment Package is installed on the customer’s Perforce Server machine. Perforce experts then perform tasks such as verifying daily backups and proactively analysing server logs for performance issues. They also work with customers’ IT teams to perform Perforce administration tasks such as:

•Managing and coordinating upgrades of Perforce servers in the organisation.

•Gathering and refining requirements to design, develop, and deploy new triggers.

•Creating and managing users, groups, and access controls.

•Supporting major restructuring operations, such as Perforce server instance consolidation and depot splitting.

•Reviewing Perforce usage patterns and recommending improvements.

•Designing and implementing high availability/disaster recovery solutions.

“Like Gazillion Entertainment, many of our customers’ installations grow over time and require some fine-tuning to ensure top SCM performance,” said Tony Vinayak, Manager of Consulting Services for Perforce Software. “It makes more financial sense for some companies to supplement their IT Team with our SCM expertise and relying on us gives them peace-of-mind so they can focus on their core business.”

For more information on Perforce Remote Administration go to http://www.perforce.com/perforce/services/remote_administration.html or contact consulting@perforce.com