http://www.customerthink.com/all_news/%2A All press releases en http://www.customerthink.com/news/altitude_uci_recognized_as_contact_centre_product_of_the_year_2010_in_the_uk http://www.customerthink.com/news/altitude_uci_recognized_as_contact_centre_product_of_the_year_2010_in_the_uk#comments Thu, 18 Mar 2010 07:52:45 -0500 taveira 232340 at http://www.customerthink.com http://www.customerthink.com/news/knoa_announces_product_and_service_line_up_for_risk_proof_crm_in_2010 Wed, 17 Mar 2010 16:29:22 -0500 news 232316 at http://www.customerthink.com http://www.customerthink.com/news/satmetrix_releases_net_promoter_benchmarks_for_customer_loyalty Wed, 17 Mar 2010 11:10:58 -0500 news 232272 at http://www.customerthink.com http://www.customerthink.com/news/confirmit_extends_global_reach_with_new_reseller_partnership_in_south_east_asia Tue, 16 Mar 2010 10:06:53 -0500 news 232212 at http://www.customerthink.com http://www.customerthink.com/news/oaisys_adds_sip_trunk_integration_speech_analytics_to_call_recording_solutions Tue, 16 Mar 2010 00:56:33 -0500 news 232190 at http://www.customerthink.com http://www.customerthink.com/news/digital_media_exchange_selects_parature_customer_service_software_to_support_their_gaming_comm_0 Mon, 15 Mar 2010 16:36:37 -0500 news 232179 at http://www.customerthink.com http://www.customerthink.com/news/major_poland_based_pharmaceutical_company_selects_stayinfront_edgerx_on_demand_crm_for_life_sci Mon, 15 Mar 2010 12:09:52 -0500 news 232156 at http://www.customerthink.com http://www.customerthink.com/news/telligent_announces_enhancements_to_analytics_software Mon, 15 Mar 2010 11:43:44 -0500 news 232155 at http://www.customerthink.com http://www.customerthink.com/news/eloqua_delivers_enterprise_marketing_power_to_12_000_smb_marketers Thu, 11 Mar 2010 17:02:32 -0600 news 232036 at http://www.customerthink.com http://www.customerthink.com/news/rightnow_helps_give_customers_the_ultimate_social_experience Thu, 11 Mar 2010 13:19:01 -0600 news 232032 at http://www.customerthink.com http://www.customerthink.com/news/maas_impact_lead_management_and_sales_insight_solutions_now_available_on_appexchange_from_sale_0 Thu, 11 Mar 2010 13:13:42 -0600 news 232029 at http://www.customerthink.com http://www.customerthink.com/news/servion_expands_operations_in_thailand_inks_partnership_with_one_to_one_contacts Wed, 10 Mar 2010 11:56:21 -0600 news 231956 at http://www.customerthink.com http://www.customerthink.com/news/verticalresponse_for_google_apps_now_available_through_the_google_apps_marketplace Wed, 10 Mar 2010 11:21:01 -0600 news 231955 at http://www.customerthink.com http://www.customerthink.com/news/retail_sector_ranks_first_in_customer_service_in_multi_industry_mystery_shopping_customer_exper http://www.customerthink.com/news/retail_sector_ranks_first_in_customer_service_in_multi_industry_mystery_shopping_customer_exper#comments CxO Leadership Large Enterprise Contact Center Customer Experience Technology Implementation Wed, 10 Mar 2010 08:09:43 -0600 jamie_abayan 231946 at http://www.customerthink.com http://www.customerthink.com/news/cross_agent_and_cross_channel_customer_experience_declines_in_financial_services_sector_researc http://www.customerthink.com/news/cross_agent_and_cross_channel_customer_experience_declines_in_financial_services_sector_researc#comments CxO Leadership Large Enterprise Computers / Technology Contact Center Customer Experience Technology Implementation Wed, 10 Mar 2010 08:07:29 -0600 jamie_abayan 231945 at http://www.customerthink.com http://www.customerthink.com/news/oracletreehouse_integration_enables_better_lead_management_roi_reporting Tue, 09 Mar 2010 15:54:55 -0600 news 231912 at http://www.customerthink.com http://www.customerthink.com/news/livetime_extends_itsm_saas_platform_to_google_app_engine_and_amazon_ec2_cloud http://www.customerthink.com/news/livetime_extends_itsm_saas_platform_to_google_app_engine_and_amazon_ec2_cloud#comments Large Enterprise Service and Support Midsize Business Business / Legal Services Enterprise Technology Education Web Analytics Financial Services Government / Public Sector Performance Metrics Healthcare Services Chief Customer Officer Chief Information Officer Customer Information Architecture Experience and Process Design Manufacturing Technology Implementation Telecommunications Tue, 09 Mar 2010 12:33:30 -0600 worldviewpr 231893 at http://www.customerthink.com http://www.customerthink.com/news/opnet_initiates_online_sales_for_industry_leading_ace_livetm_application_performance_monitoring Tue, 09 Mar 2010 10:35:39 -0600 news 231882 at http://www.customerthink.com http://www.customerthink.com/news/confirmit_extends_its_horizons_with_the_latest_release_of_its_multi_channel_feedback_platform Tue, 09 Mar 2010 10:34:59 -0600 news 231881 at http://www.customerthink.com http://www.customerthink.com/news/hoovers_launches_new_platform_for_sales_and_marketing_professionals Mon, 08 Mar 2010 10:25:55 -0600 news 231803 at http://www.customerthink.com http://www.customerthink.com/news/informatica_partners_applaud_siperian_acquisition Mon, 08 Mar 2010 10:18:27 -0600 news 231802 at http://www.customerthink.com http://www.customerthink.com/news/qvc_deploys_clarabridge_text_analytics_solution_to_gain_real_time_customer_intelligence http://www.customerthink.com/news/qvc_deploys_clarabridge_text_analytics_solution_to_gain_real_time_customer_intelligence#comments Large Enterprise Computers / Technology Contact Center Customer Analytics Customer Experience Enterprise Technology Voice of Customer Customer Loyalty Fast-Moving Consumer Goods Web Analytics Customer Strategy Chief Customer Officer Chief Information Officer Customer Information Architecture Innovation Technology Implementation Retail Sales Mon, 08 Mar 2010 08:22:58 -0600 lbowsersever 231793 at http://www.customerthink.com http://www.customerthink.com/news/altitude_software_positioned_in_magic_quadrant_for_worldwide_contact_center_infrastructure http://www.customerthink.com/news/altitude_software_positioned_in_magic_quadrant_for_worldwide_contact_center_infrastructure#comments Mon, 08 Mar 2010 08:06:40 -0600 taveira 231786 at http://www.customerthink.com http://www.customerthink.com/news/parature_and_arh_announce_strategic_partnership_0 Wed, 03 Mar 2010 10:46:57 -0600 news 231566 at http://www.customerthink.com http://www.customerthink.com/news/fujitsu_boosts_service_offerings_to_communication_services_providers_with_tribold_partnership_0 Wed, 03 Mar 2010 10:44:45 -0600 news 231565 at http://www.customerthink.com http://www.customerthink.com/news/wuerttembergische_versicherungen_optimized_staff_scheduling_with_workforce_management_solution_ Wed, 03 Mar 2010 10:44:05 -0600 news 231564 at http://www.customerthink.com http://www.customerthink.com/news/dmg_consulting_releases_2010_outbound_dialing_market_research_report Wed, 03 Mar 2010 10:22:09 -0600 news 231562 at http://www.customerthink.com http://www.customerthink.com/news/netsuite_makes_it_resellers_an_offer_they_cant_refuse Tue, 02 Mar 2010 13:36:53 -0600 news 231531 at http://www.customerthink.com http://www.customerthink.com/news/city_of_san_francisco_selects_brightidea_to_power_open_innovation_campaign Tue, 02 Mar 2010 13:36:02 -0600 news 231530 at http://www.customerthink.com http://www.customerthink.com/news/dataguise_hosts_webcast_featuring_leading_industry_analyst_firm http://www.customerthink.com/news/dataguise_hosts_webcast_featuring_leading_industry_analyst_firm#comments Tue, 02 Mar 2010 12:40:48 -0600 debbie_pekarek 231524 at http://www.customerthink.com http://www.customerthink.com/news/offeriq_to_help_retailers_make_paper_couponing_go_way_of_horse_buggy Tue, 02 Mar 2010 11:58:55 -0600 news 231522 at http://www.customerthink.com http://www.customerthink.com/news/new_solution_support_option_now_available_from_jacada http://www.customerthink.com/news/new_solution_support_option_now_available_from_jacada#comments Service and Support Contact Center Tue, 02 Mar 2010 08:33:32 -0600 cbcook 231503 at http://www.customerthink.com http://www.customerthink.com/news/21c_and_silverbear_partner_to_provide_complementary_bi_and_crm_healthcare_solutions Tue, 02 Mar 2010 04:57:49 -0600 news 231488 at http://www.customerthink.com http://www.customerthink.com/news/nextier_networks_to_showcase_data_leakage_prevention_solution_during_rsa_conference_2010 http://www.customerthink.com/news/nextier_networks_to_showcase_data_leakage_prevention_solution_during_rsa_conference_2010#comments Mon, 01 Mar 2010 13:07:53 -0600 debbie_pekarek 231449 at http://www.customerthink.com http://www.customerthink.com/news/clarabridge_announces_beta_launch_of_clarabridge_self_service_text_analytics_industry_s_first_s http://www.customerthink.com/news/clarabridge_announces_beta_launch_of_clarabridge_self_service_text_analytics_industry_s_first_s#comments Large Enterprise Midsize Business Social Business Computers / Technology Contact Center Customer Analytics Customer Experience Enterprise Technology Voice of Customer Customer Loyalty Small Business Fast-Moving Consumer Goods Web Analytics Customer Strategy Financial Services Healthcare Services Chief Customer Officer Chief Information Officer Hospitality / Entertainment Innovation Technology Implementation Pharmaceutical Retail Sales Telecommunications Transportation / Travel / Leisure Mon, 01 Mar 2010 11:48:01 -0600 lbowsersever 231444 at http://www.customerthink.com http://www.customerthink.com/news/egain_named_to_kmworld_magazines_100_companies_that_matter_in_knowledge_management_fourth_year_ http://www.customerthink.com/news/egain_named_to_kmworld_magazines_100_companies_that_matter_in_knowledge_management_fourth_year_#comments Mon, 01 Mar 2010 11:45:13 -0600 jamie_abayan 231443 at http://www.customerthink.com http://www.customerthink.com/news/ingage_networks_and_michigan_state_university_partner_to_transform_michigan_economy_through_ent Mon, 01 Mar 2010 11:44:25 -0600 news 231445 at http://www.customerthink.com http://www.customerthink.com/news/auraportal_uk_launches_recruitment_drive_throughout_the_uk Mon, 01 Mar 2010 10:55:47 -0600 news 231440 at http://www.customerthink.com http://www.customerthink.com/news/octogone_hotels_terre_resort_spa_extends_hospitality_to_guests_and_the_environment http://www.customerthink.com/news/octogone_hotels_terre_resort_spa_extends_hospitality_to_guests_and_the_environment#comments Sun, 28 Feb 2010 10:45:19 -0600 Octogone 231412 at http://www.customerthink.com http://www.customerthink.com/news/targusinfo_breaks_new_ground_to_boost_lead_intelligence Fri, 26 Feb 2010 16:49:28 -0600 news 231378 at http://www.customerthink.com http://www.customerthink.com/news/kerr_drug_adds_next_generation_assessment_tool_to_health_and_wellness_programs http://www.customerthink.com/news/kerr_drug_adds_next_generation_assessment_tool_to_health_and_wellness_programs#comments Fri, 26 Feb 2010 11:02:18 -0600 fgraff 231368 at http://www.customerthink.com http://www.customerthink.com/news/texas_medical_office_cuts_compliance_costs_with_avg_anti_virus_software_from_walling_data http://www.customerthink.com/news/texas_medical_office_cuts_compliance_costs_with_avg_anti_virus_software_from_walling_data#comments Customer Experience Fri, 26 Feb 2010 10:46:08 -0600 Walling 231367 at http://www.customerthink.com http://www.customerthink.com/news/winners_of_european_it_excellence_awards_announced 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