All News in all categories http://www.customerthink.com/all_news/%2A All press releases en Lucid Launches Mom Marketing Search Engine http://www.customerthink.com/news/lucid_mom_marketing_search_engine http://www.customerthink.com/news/lucid_mom_marketing_search_engine#comments Marketing Popular Topics: Social Web Industry: Business, Legal and Services Fri, 25 Jul 2008 12:47:09 -0500 kb33 200289 at http://www.customerthink.com FirstWave Founder and CEO to Guest Star on Georgia's Business TV http://www.customerthink.com/news/firstwave_founder_ceo_guest_star_georgia_tv http://www.customerthink.com/news/firstwave_founder_ceo_guest_star_georgia_tv#comments Technology CRM Planning: Technology Thu, 24 Jul 2008 16:57:36 -0500 elizabeth_fairleigh 200251 at http://www.customerthink.com Leading IT Publication CRN Recognizes Asigra as One of the Top 25 Emerging Technology Vendors in 2008 http://www.customerthink.com/news/crn_asigra_top_25_emerging_vendors http://www.customerthink.com/news/crn_asigra_top_25_emerging_vendors#comments Technology CRM Planning: Technology Thu, 24 Jul 2008 10:42:19 -0500 debbie_pekarek 200239 at http://www.customerthink.com Large Enterprise Tools Only "Good" at Maintaining Performance of Data Network in Ovum Survey http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good#comments Technology Popular Topics: Technology Industry Analysis CRM Planning: Technology Industry: High-Tech Consulting and Services Thu, 24 Jul 2008 08:47:30 -0500 Elyse Familant 200231 at http://www.customerthink.com Social Media/Social Commerce Site MOLI Receives Five Prestigious Awards for Creativity and Original Content http://www.customerthink.com/news/moli_five_awards_creativity http://www.customerthink.com/news/moli_five_awards_creativity#comments CRM Popular Topics: Social Web Wed, 23 Jul 2008 12:36:48 -0500 debbie_pekarek 200194 at http://www.customerthink.com Siperian Ranked a Visionary in Magic Quadrant for Master Data Management for Customer Data http://www.customerthink.com/news/siperian_visionary_magic_quadrant_customer_data http://www.customerthink.com/news/siperian_visionary_magic_quadrant_customer_data#comments Technology CRM Planning: Technology Mon, 21 Jul 2008 10:06:18 -0500 McCoin 200087 at http://www.customerthink.com LRA Worldwide Hires Kevin Conley to Support Its Growing Research Practice http://www.customerthink.com/news/lra_hires_kevin_conley_research_practice http://www.customerthink.com/news/lra_hires_kevin_conley_research_practice#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Hospitality and Entertainment Mon, 21 Jul 2008 08:33:04 -0500 zconen 200071 at http://www.customerthink.com Uniloc Previews SoftAnchor Insight for Software Publisher Business Intelligence at Software Industry Conference in Boston http://www.customerthink.com/news/uniloc_softanchor_insight_business_intelligence http://www.customerthink.com/news/uniloc_softanchor_insight_business_intelligence#comments Technology Popular Topics: Customer Intelligence CRM Planning: Technology Thu, 17 Jul 2008 16:12:21 -0500 debbie_pekarek 199995 at http://www.customerthink.com AbleBridge Selected for the Microsoft CRM SaaS Readiness Program http://www.customerthink.com/news/ablebridge_microsoft_crm_saas_readiness http://www.customerthink.com/news/ablebridge_microsoft_crm_saas_readiness#comments Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 17 Jul 2008 06:59:16 -0500 rplourde 199970 at http://www.customerthink.com AbleBridge Announces Formation of Advisory Board http://www.customerthink.com/news/ablebridge_advisory_board http://www.customerthink.com/news/ablebridge_advisory_board#comments Technology CRM Planning: Technology Industry: High-Tech Products and Systems Thu, 17 Jul 2008 06:25:03 -0500 rplourde 199966 at http://www.customerthink.com Chester County Turns to Mimosa for a Proactive Approach to Content Archiving that Addresses Ediscovery http://www.customerthink.com/news/chester_county_mimosa_archiving_ediscovery http://www.customerthink.com/news/chester_county_mimosa_archiving_ediscovery#comments Technology CRM Planning: Technology Industry: Government and Public Sector Wed, 16 Jul 2008 11:11:40 -0500 debbie_pekarek 199908 at http://www.customerthink.com Jacada Signs Material Contract With Global Retailer http://www.customerthink.com/news/jacada_contract_global_retailer http://www.customerthink.com/news/jacada_contract_global_retailer#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Technology Industry: Retail Sales Wed, 16 Jul 2008 10:26:17 -0500 cindyk 199904 at http://www.customerthink.com SBS Group Named to 2008 Microsoft Dynamics President's Club http://www.customerthink.com/news/sbs_microsoft_dynamics_presidents_club http://www.customerthink.com/news/sbs_microsoft_dynamics_presidents_club#comments Technology CRM Planning: Technology Wed, 16 Jul 2008 10:24:30 -0500 sbsmarketing 199903 at http://www.customerthink.com Siperian and GalaxE.Solutions Partner to Deliver Employee Master Solution http://www.customerthink.com/news/siperian_galaxesolutions_employee_master_solution http://www.customerthink.com/news/siperian_galaxesolutions_employee_master_solution#comments Marketing Technology Popular Topics: Performance Management CRM Planning: Technology Wed, 16 Jul 2008 09:40:38 -0500 McCoin 199889 at http://www.customerthink.com Focus on Technology-Supported First Contact Resolution Improvements Can Pay Big Dividends in the Contact Center http://www.customerthink.com/news/technology_first_contact_resolution_pay_dividends http://www.customerthink.com/news/technology_first_contact_resolution_pay_dividends#comments Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Metrics CRM Planning: Technology Wed, 16 Jul 2008 09:37:13 -0500 taveira 199885 at http://www.customerthink.com ACT! by Sage Platinum Care Subscription Aids Small and Midsize Business Development in Tough Economy http://www.customerthink.com/news/act_sage_platinum_care_subscription http://www.customerthink.com/news/act_sage_platinum_care_subscription#comments Service Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Voice of Customer CRM Planning: Technology Tue, 15 Jul 2008 11:43:09 -0500 ryan_zuk 199834 at http://www.customerthink.com Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions http://www.customerthink.com/news/entellium_new_rave_solutions http://www.customerthink.com/news/entellium_new_rave_solutions#comments Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Tue, 15 Jul 2008 10:52:41 -0500 heathervs 199824 at http://www.customerthink.com Entellium Launches Seamless Integration Services, Powered by Boomi On Demand, for Small Business Market http://www.customerthink.com/news/entellium_seamless_integration_services_boomi http://www.customerthink.com/news/entellium_seamless_integration_services_boomi#comments Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Intelligence CRM Planning: Technology Tue, 15 Jul 2008 10:49:36 -0500 heathervs 199823 at http://www.customerthink.com The TAS Group Announces New Releases of TAS Select Live! for Account Management and TAS Select Live! for Opportunity Management http://www.customerthink.com/news/tas_group_tas_select_live http://www.customerthink.com/news/tas_group_tas_select_live#comments Sales Technology CRM Planning: Technology Tue, 15 Jul 2008 08:02:36 -0500 grcohen 199805 at http://www.customerthink.com General Dynamics Itronix Rugged Computers Endure Extreme Conditions Supporting Roll Back Malaria Zambezi Expedition http://www.customerthink.com/news/general_dynamics_itronix_computers_africa_expedition http://www.customerthink.com/news/general_dynamics_itronix_computers_africa_expedition#comments Technology CRM Planning: Technology Mon, 14 Jul 2008 12:18:40 -0500 debbie_pekarek 199771 at http://www.customerthink.com LRA Worldwide to Conduct Brand Assurance Program for Aloft Hotels http://www.customerthink.com/news/lra_brand_assurance_aloft_starwood http://www.customerthink.com/news/lra_brand_assurance_aloft_starwood#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Industry: Hospitality and Entertainment Industry: Transportation, Travel and Leisure Mon, 14 Jul 2008 11:09:22 -0500 zconen 199768 at http://www.customerthink.com Clarabridge Launches Program to Help Partners Enhance Customer Experience Management Offerings http://www.customerthink.com/news/clarabridge_partners_customer_experience http://www.customerthink.com/news/clarabridge_partners_customer_experience#comments Technology Popular Topics: Customer Experience Management CRM Planning: Technology Mon, 14 Jul 2008 09:09:49 -0500 lbowsersever 199755 at http://www.customerthink.com Study: Service Providers Lack Companywide Definition of Superior Customer Experience http://www.customerthink.com/news/telecom_lack_customer_experience_definition http://www.customerthink.com/news/telecom_lack_customer_experience_definition#comments Marketing Service Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Voice of Customer Industry: Telecommunications Sun, 13 Jul 2008 13:37:14 -0500 sortley@webershandwick.com 199709 at http://www.customerthink.com WageWorks Selects Centive Compel to Automate Sales Compensation Management http://www.customerthink.com/news/wageworks_centive_compel_sales_compensation http://www.customerthink.com/news/wageworks_centive_compel_sales_compensation#comments Sales Technology Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Technology Industry: Financial Services Thu, 10 Jul 2008 07:54:30 -0500 lizbradley 199632 at http://www.customerthink.com CRN Magazine Recognizes Uniloc NetAnchor CIS as Top Emerging Technology to Protect Critical Infrastructure http://www.customerthink.com/news/crn_magazine_uniloc_netanchor_cis http://www.customerthink.com/news/crn_magazine_uniloc_netanchor_cis#comments Technology CRM Planning: Technology Wed, 9 Jul 2008 15:50:58 -0500 debbie_pekarek 199585 at http://www.customerthink.com Asigra Advances Backup SaaS Channel Community Through Education and Networking http://www.customerthink.com/news/asigra_backup_saas_channel_community http://www.customerthink.com/news/asigra_backup_saas_channel_community#comments Technology CRM Planning: Technology Wed, 9 Jul 2008 15:48:53 -0500 debbie_pekarek 199584 at http://www.customerthink.com ARX and ChosenSecurity Announce Global Digital Signing Partnership http://www.customerthink.com/news/arx_chosensecurity_digital_signing_pact http://www.customerthink.com/news/arx_chosensecurity_digital_signing_pact#comments Marketing Sales Technology Popular Topics: Customer Intelligence CRM Planning: Technology Industry: High-Tech Consulting and Services Wed, 9 Jul 2008 08:32:46 -0500 Elyse Familant 199534 at http://www.customerthink.com Jacada Signs Material Agreement With Nationwide Insurance http://www.customerthink.com/news/jacada_material_agreement_nationwide_insurance http://www.customerthink.com/news/jacada_material_agreement_nationwide_insurance#comments Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Industry: Financial Services Tue, 8 Jul 2008 15:20:14 -0500 cindyk 199522 at http://www.customerthink.com Magnify360 Brings Personalization to Citrix-Microsoft Web Site, OneGreatPartner.com http://www.customerthink.com/news/magnify360_citrix_microsoft_onegreatpartner http://www.customerthink.com/news/magnify360_citrix_microsoft_onegreatpartner#comments Marketing Sales Technology Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Social Web Popular Topics: Web Analytics CRM Planning: Technology Tue, 8 Jul 2008 13:18:47 -0500 megan 199516 at http://www.customerthink.com LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm#comments Service Technology Enterprise Size: Medium Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Management Education Popular Topics: Performance Management Popular Topics: Voice of Customer Industry: Education Industry: Telecommunications Industry: Utilities and Energy Mon, 7 Jul 2008 11:30:03 -0500 worldviewpr 199461 at http://www.customerthink.com Altitude Software Wins “Voice of the Customer” Awards Five Years in a Row http://www.customerthink.com/news/altitude_software_wins_voice_customer_awards http://www.customerthink.com/news/altitude_software_wins_voice_customer_awards#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Metrics CRM Planning: Technology Thu, 3 Jul 2008 09:39:07 -0500 taveira 199363 at http://www.customerthink.com Stellar Supports 2008 National University Finance & Procurement Conference http://www.customerthink.com/news/stellar_university_finance_conference http://www.customerthink.com/news/stellar_university_finance_conference#comments Technology CRM Planning: Technology Tue, 1 Jul 2008 23:57:49 -0500 luke_faulkner 199291 at http://www.customerthink.com TIES' Deployment of Oracle Enterprise Content Management Software Earns High Grades From Minnesota School Districts http://www.customerthink.com/news/ties_oracle_content_minnesota_schools http://www.customerthink.com/news/ties_oracle_content_minnesota_schools#comments Technology CRM Planning: Technology Industry: Education Industry: High-Tech Products and Systems Tue, 1 Jul 2008 17:50:25 -0500 MinaManchester 199283 at http://www.customerthink.com Alfabet Positioned in the Leaders Quadrant for Enterprise Architecture Tools Magic Quadrant http://www.customerthink.com/news/alfabet_leaders_quadrant_enterprise_architecture http://www.customerthink.com/news/alfabet_leaders_quadrant_enterprise_architecture#comments Marketing Technology CRM Planning: Technology Industry: High-Tech Consulting and Services Tue, 1 Jul 2008 15:41:08 -0500 Elyse Familant 199277 at http://www.customerthink.com Ipanema Technologies Appoints Jeffry Herman Vice President and General Manager of North America http://www.customerthink.com/news/ipanema_jeffry_herman_vp_gm http://www.customerthink.com/news/ipanema_jeffry_herman_vp_gm#comments Marketing Technology CRM Planning: Technology Industry: High-Tech Products and Systems Tue, 1 Jul 2008 15:40:19 -0500 Elyse Familant 199276 at http://www.customerthink.com CDMS Becomes Independent Entity http://www.customerthink.com/news/cdms_becomes_independent_entity http://www.customerthink.com/news/cdms_becomes_independent_entity#comments Marketing Service Technology CRM Planning: Technology Tue, 1 Jul 2008 11:26:33 -0500 Josephine Ornago 199261 at http://www.customerthink.com European Tech Tour Association Names Alfabet One of the Top 25 Most Promising Technology Companies in Germany http://www.customerthink.com/news/european_tech_tour_alfabet_top_25 http://www.customerthink.com/news/european_tech_tour_alfabet_top_25#comments Technology CRM Planning: Technology Mon, 30 Jun 2008 14:59:00 -0500 Elyse Familant 199190 at http://www.customerthink.com Canadian Contact Center Outsourcer Boosts First Call Resolution Rate With Altitude Software IP Solution http://www.customerthink.com/news/optima_boosts_first_call_altitude http://www.customerthink.com/news/optima_boosts_first_call_altitude#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Technology Industry: High-Tech Consulting and Services Mon, 30 Jun 2008 11:53:21 -0500 taveira 199184 at http://www.customerthink.com Allianz Worldwide Care Selects EGain Mail http://www.customerthink.com/news/allianz_worldwide_care_egain_mail http://www.customerthink.com/news/allianz_worldwide_care_egain_mail#comments Service Technology Enterprise Size: Large Business Popular Topics: Contact Center CRM Planning: Technology Industry: Business, Legal and Services Industry: Healthcare Services Fri, 27 Jun 2008 01:54:49 -0500 jamie_abayan 199121 at http://www.customerthink.com Seapine Software: Lack of Test Case Management Threatens Software Quality http://www.customerthink.com/news/seapine_test_case_management_lack http://www.customerthink.com/news/seapine_test_case_management_lack#comments Technology Popular Topics: Technology Industry Analysis CRM Planning: Technology Industry: High-Tech Consulting and Services Thu, 26 Jun 2008 08:14:03 -0500 KeithVE 199092 at http://www.customerthink.com Survey: Customer Profiles Set to Change as U.K. Company Directors Migrate North http://www.customerthink.com/news/survey_uk_company_directors_migrate_north http://www.customerthink.com/news/survey_uk_company_directors_migrate_north#comments Marketing Popular Topics: Customer Intelligence CRM Planning: Strategy Thu, 26 Jun 2008 05:36:25 -0500 duncan 199087 at http://www.customerthink.com Mimosa Opens Up Award-Winning Nearpoint Content Archiving Platform With Software Development Kit and Partner Developer Network http://www.customerthink.com/news/mimosa_opens_nearpoint_content_archiving http://www.customerthink.com/news/mimosa_opens_nearpoint_content_archiving#comments Technology CRM Planning: Technology Wed, 25 Jun 2008 18:33:14 -0500 debbie_pekarek 199045 at http://www.customerthink.com Mimosa Announces Support of EDRM XML Standard for Easy Transfer of Information Throughout the eDiscovery Process http://www.customerthink.com/news/mimosa_support_edrm_xml_standard http://www.customerthink.com/news/mimosa_support_edrm_xml_standard#comments Technology CRM Planning: Technology Wed, 25 Jun 2008 18:29:45 -0500 debbie_pekarek 199042 at http://www.customerthink.com Industry Experts Present on Criticality Of Information Recovery Management at Asigra Innovations Conference http://www.customerthink.com/news/experts_information_recovery_asigra_conference http://www.customerthink.com/news/experts_information_recovery_asigra_conference#comments Technology Popular Topics: Customer Intelligence Wed, 25 Jun 2008 18:24:03 -0500 debbie_pekarek 199038 at http://www.customerthink.com Fuze Digital Solutions Is First in Web Self-Service Industry to Award Users http://www.customerthink.com/news/fuze_web_self_service_award_users http://www.customerthink.com/news/fuze_web_self_service_award_users#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Social Web CRM Planning: Technology Wed, 25 Jun 2008 17:33:31 -0500 jvancourt 199036 at http://www.customerthink.com Two Sage Software Customers Win Technology ROI Awards From Nucleus Research http://www.customerthink.com/news/sage_customers_nucleus_technology_roi_awards http://www.customerthink.com/news/sage_customers_nucleus_technology_roi_awards#comments Marketing Sales Technology Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Technology Industry: Agriculture and Construction Industry: Manufacturing (Non High-Tech) Industry: Non-Profit and Associations Wed, 25 Jun 2008 09:55:54 -0500 ryan_zuk 199017 at http://www.customerthink.com Altitude Software Enables Germany's Adm Group to Deliver Customized Contact Center Solution for T-COM's Hotline in Record Time http://www.customerthink.com/news/altitude_adm_contact_center_tcom_hotline http://www.customerthink.com/news/altitude_adm_contact_center_tcom_hotline#comments Service Technology Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Contact Center CRM Planning: Technology Industry: High-Tech Products and Systems Industry: Telecommunications Wed, 25 Jun 2008 03:01:04 -0500 pascal_brabant 198998 at http://www.customerthink.com Blue Cross Blue Shield of Minnesota Enables Enterprise Content Management Improvement with Oracle Universal Content Management http://www.customerthink.com/news/blue_cross_blue_shield_minnesota_oracle http://www.customerthink.com/news/blue_cross_blue_shield_minnesota_oracle#comments Technology Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Technology Industry: Healthcare Services Tue, 24 Jun 2008 12:49:04 -0500 MinaManchester 198974 at http://www.customerthink.com Allegiance Engage Platform Adopted by Leading Companies in Financial, Healthcare and Manufacturing Industries http://www.customerthink.com/news/leading_companies_adopt_allegiance_engage http://www.customerthink.com/news/leading_companies_adopt_allegiance_engage#comments Technology Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Technology Industry: Financial Services Industry: Healthcare Services Industry: Non-Profit and Associations Industry: Retail Sales Tue, 24 Jun 2008 12:45:16 -0500 Valerie Chereskin 198973 at http://www.customerthink.com SBS Group Tops Accounting Technology’s 2008 VAR 100 http://www.customerthink.com/news/sbs_accounting_technology_var_100 http://www.customerthink.com/news/sbs_accounting_technology_var_100#comments Service Technology Enterprise Size: Medium Business CRM Planning: Technology Industry: Financial Services Tue, 24 Jun 2008 09:05:35 -0500 sbsmarketing 198961 at http://www.customerthink.com