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Jul. 30, 2008
Dow Jones Launches Next Generation of Its G2 Business and Relationship Intelligence OfferingNew Version Enables Users to Benefit from B2B Social Networking Tools to Discover Valuable Business Connections NEW YORK, July 30, 2008 – Dow Jones & Company today announced the latest version of its g2 offering, an on-demand business intelligence application. The latest version provides even greater business value by broadening user’s reach through linking with B2B social networking tools. The newest version of g2 allows users to expand their network and leverage connections that will enable them to build strong relationships that create profitable business opportunities. Importing contacts quickly expands a user’s network and provides many new relationship paths. The import is quick and easy and the information can be utilized immediately. Additionally, when a user downloads LinkedIn® contacts the information is integrated within the already robust relationship mapping application that g2 is known for. The combined information produces extremely clear relationship maps. Users can also customize the relationship mapping on an executive or non-executive level, ensuring that the influential decision makers for the prospects they are targeting are found and identifying hidden relationships that exist within their organization through peer affiliations. Additional enhancements include: “Dow Jones g2 is the only business intelligence product on the market to offer clear path relationship maps,” said Tom Aley, Senior Vice President and Managing Director, Business Relationship & Intelligence, Dow Jones. “Users are able to easily see an entire relationship path using degrees of separation, while being able to analyze the strength of the match through our unique scoring formula. By offering a product that allows our users to take advantage of B2B social networking tools, we are truly providing empowerment, resulting in increased sales, better working relationships and overall profitability, a true win-win situation.” To learn more about the latest version of Dow Jones g2 and other Dow Jones solutions, visit www.solutions.dowjones.com/generateinc. ABOUT DOW JONES Contact: Alexis Gordon MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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