CustomerThink Names 16 Global Thought Leaders to 2010 Editorial Board
Burlingame, Calif.; January 28, 2010—CustomerThink, the world's largest online community focused on Customer-Centric Business Management, has named 16 thought leaders to its 2010 Editorial Board.
According to CustomerThink founder/CEO Bob Thompson, the goal of a customer-centric business is to "deliver value that drives genuinely loyal customer attitudes and behaviors in a target market, resulting in competitive differentiation and long-term profitable growth for the enterprise." Editorial Board members, as experts in Customer Relationship Management (CRM), Customer Experience Management (CEM) and Social Business, provide guidance to CustomerThink's editorial strategy and site/community development.
The 2010 CustomerThink Editorial Board includes the following members:
* Akin Arikan, Unica Corp. (United States) ++
* William Band, Forrester Research (United States)
* Alison Bond, The Halo Works (United Kingdom)
* Francis Buttle, Francis Buttle & Associates (Australia)
* Vanessa DiMauro, Leader Networks (United States) ++
* Naras Eechambadi, Quaero, a CSG Solution (United States)
* Donna Fluss, DMG Consulting (United States)
* Esteban Kolsky, ThinkJar (United States) ++
* Sampson Lee, G-CEM (China)
* Wim Rampen, Contact Center Intelligence (The Netherlands) ++
* Andrew Rudin, Outside Technologies (United States)
* Axel Schultze, Social Media Academy (United States) ++
* Colin Shaw, Beyond Philosophy (United Kingdom)
* Shaun Smith, smith+co (United Kingdom) ++
* John Todor, The Whetstone Edge (United States)
* Ray Wang, Altimeter Group (United States) ++
++ New to Editorial Board in 2010
"Although the global economy is recovering, strong leadership will be required to navigate turbulent market conditions in the months ahead," says Bob Thompson who chairs the Editorial Board. "I appreciate the support of these global thought leaders to help executives on the journey to create successful customer-centric businesses."
For more information, please visit www.customerthink.com/editorial_board.
About CustomerThink
CustomerThink (www.customerthink.com) is a global thought leadership community focused on customer-centric business management. Founded in 2000 as CRMGuru.com by Bob Thompson, CEO of CustomerThink Corp., the site was renamed to CustomerThink in April 2007. CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies, including Customer Relationship Management, Customer Experience Management, and Social Business. CustomerThink publishes high-quality articles, blogs and discussion; conducts research on key issues and trends; and facilitates shared learning with the support of a global panel of experts.
Media Contact:
Bob Thompson
(650) 343-8529
# # #
Print
EmailMarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua
0 comments »
Post new comment