New Chordiant Cx Solution Suite Empowers Companies to Alleviate Attrition,
Increase Revenues And Optimize customer lifetime value
First Chordiant Cx Solutions, Chordiant Cx Retention and Chordiant Cx
Cross-sell/Up-sell, Deliver ROI in As Little As Two Months
Cupertino, Calif. October 6, 2009- Chordiant Software
Customer Experience
solutions that help maximize the value of every customer interaction, today
introduced the Chordiant Cx Solutions Suite, empowering companies to
economically target and eliminate common pain points associated with
customer attrition
acquisition, profitability and risk. Chordiant Cx Retention and Cx
Cross-sell/Up-sell are available today as the first solutions released as
part of the suite.
At the heart of Chordiant Cx Solutions is the sophisticated customer
intelligence and predictive business insight of Chordiant’s industry-leading
Decision Management technology. By optimizing the customer experience and
improving business performance in retention, cross-selling and up-selling,
Chordiant Cx Solutions will help companies reduce attrition, increase
revenues, maximize profitability and decrease risk. Chordiant Cx Solutions
can deliver significant return on investment in as little as two months.
With Cx Solutions, customers can prioritize and align deployment with the
areas that will address their most critical business need. A rapid ROI
enables adoption of subsequent Cx Solutions, lowering the barrier to entry
for companies seeking to achieve these benefits. While each Cx Solution is a
stand-alone module, when plugged in to the Cx best-practices platform, the
business benefits are compounded; as new solutions leverage the content and
capabilities of the previous one.
“The ultimate goal of any customer experience management solution or CRM
implementation is to improve business performance,” said Gareth Herschel,
research director for Gartner. “Any effort to deliver these types of results
while putting an ROI focus front and center has to be good for the market.
Offerings that are more easily consumable by companies who know what their
business needs are, but might not be sure which technologies to implement,
will be well received by companies struggling to address specific issues.
Solutions focusing on one business issue at a time also have the added
advantage of being more cost-effective as well.”
Cx Cross-sell/Up-sell can potentially turn every customer service
interaction into a sales and marketing opportunity by:
. Putting the skills of your best customer service agent in the
hands of all of your agents.
. Empowering service representatives to have intelligent,
personalized conversations consistently across all channels, and leverage
the best channel that supports business goals.
. Leveraging centralized Next-Best-ActionT decisioning that both
predicts and adapts to customer behavior in real-time.
Cx Retention enables companies to maximize save rates while minimizing
retention costs by:
. Using individual business cases calculated in real-time to
determine retention budgets for each customer based on their lifetime
customer value.
. Enabling service representatives to make proactive retention
offers based on the predicted likelihood if the customer to defect. .
. Enabling the creation of flexible, personalized deals that contain
multiple products, components and discounts.
“Years ago Chordiant was one of the first companies to see the rising
importance of real-time, consistent, tailored customer interactions as a
critical driver of business value. We’ve been shaping the customer
experience market ever since,” said Raymond Gerber, chief technical officer
for Chordiant. “Without real-time and predictive decisioning capabilities to
guide personalized customer conversations, companies may as well be waving
goodbye to their most profitable customer bases. Our newest Cx Solutions
bring that unique competitive edge to companies at a low cost, rapid time to
ROI, which no traditional CRM offering can deliver.”
Cx Retention and Cx Cross-sell/Up-sell are available immediately for both
B2C and B2B interactions. Cx Solutions addressing additional business areas
are under development and will become available in the second half of 2009..
Configurations of Chordiant applications similar to Cx Solutions are
currently in use by some of the world’s largest service providers to address
a number of key business issues.
About Chordiant Software, Inc.
Chordiant software optimizes the customer experience, helping clients
improve business results while significantly strengthening customer
relationships. Chordiant’s solutions allow multi-channel interaction
management and centralized Next-Best-ActionT-driven predictive decisioning
to target individual customer needs and provide unprecedented management and
control over sophisticated customer experience strategies. Fortune 1000
customers turn to Chordiant to build, maintain and significantly strengthen
connections with customers, so they can differentiate themselves from the
competition and maximize their business objectives. For more information
please visit www.chordiant.com
Chordiant and the Chordiant logo are registered trademarks of Chordiant
Software, Inc. The Customer Experience Company, Next-Best-Action and Cx are
trademarks of Chordiant Software, Inc. All other trademarks and registered
trademarks are the properties of their respective owners.
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