The 7th Customer Experience Awards Program: Open for Global Entries till November 30

October 23, 2008 G-CEM, Organizer of the Annual Customer Experience Awards program announced today that the 7th Customer Experience Awards program is open for application until 30th November 2008.

The Awards program was first launched in 2002 with an aim to help promoting the development of Customer Management in the region. Over the years, it is acknowledged as an excellent platform to provide recognition, sharing and learning opportunities for industry practitioners of different disciplines and industries.

By entering into the 7th year in 2008, the Organizer is determined to dedicate the Awards program on Customer Experience Management and rename it to Customer Experience Awards. A total of 10 Awards categories are designed to recognize the different strategic aspects and execution process that an enterprise has to develop for creating an effective experience to their customers. There is no territory boundary on the submission of entries as they will be categorized in any one of the four geographical regions: Asia Region, America Region, Africa Region and Europe Region. The Awards program helps to recognize enterprises which make serious efforts in taking a lead in their Customer Experience Management.

Awards Guidebook covering the election details is available for download in Awards website: http://awards.g-cem.org

All awards winners will be invited to share their winning cases in Customer Experience Management Forum and attend the Awards Presentation Ceremony to be held on March 27, 2009 in Shanghai.

For further questions and enquiries, please send to awards@g-cem.org

About G-CEM

G-CEM helps companies to create effective customer experience. Our patent-pending methodologies combine the art and science of Customer Experience Management (CEM) in experience innovation and assessment. G-CEM runs the world-leading CEM certification program in London, Amsterdam, Dubai, Shanghai, Hong Kong, Singapore, Sydney and San Francisco with clients from 34 countries in five continents. www.G-CEM.org is the only bilingual CEM portal in the world, serving 117,000 business executives with exclusive CEM white papers, research reports and articles contributed by our 15 International Partners.

Customer Experience Management (CEM) Methodologies
The Branded CEM Method deploys time-tested theories and uncommon principles in a structured approach for experience design and innovation. The X-VOC Research Method evaluates touch-points’ effectiveness in deriving positive emotions and brand differentiation. The Purchase Experience Assessment and Optimization Method improves sales performance by identifying the critical moments during a buying process. The three U.S. patent-pending methodologies synergize one another in Service, Marketing and Sales to create an effective experience to your target customers. Our CEM Services include: Workshop: Learn Methodologies and Build Process Model; Assessment: Evaluate Touch-points and Identify MOT; Innovation: Design Effective and Branded Experience. For details, please visit http://experience.g-cem.org

Customer Experience Management (CEM) Professional Certificate Program
The program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has proven success for its international track record, rich content and the complementary expertise offered by different trainers. For details, please visit http://cemcertification.g-cem.org

Customer Experience Awards Program
Since the launch in 2002, the annual awards program is acknowledged as an excellent platform to provide recognition, sharing and learning opportunities for industry practitioners of different disciplines, industries, countries and regions. The judging panel comprises global renowned CEM experts. For details, please visit http://awards.g-cem.org

For further enquiries:
Please contact alice@g-cem.org
Telephone: 8621.6132.9932 Fax: 8621.6132.9934
Website: http://www.g-cem.org