|
Feb. 21, 2007
2007 Steppin' Out Awards CRM 2.0 Vendor Finalists AnnouncedManassas, VA, February 20, 2007: Paul Greenberg, author of the best selling book, “CRM at the Speed of Light” and Chief Customer Officer of BPT Partners, announced the finalists for the 2007 Steppin’ Out Awards this morning. From a field of nearly 40 culled candidates for the award, Microsoft, salesforce.com, NetSuite, Neighborhood America, Rearden Commerce and Zoho, a division of AdventNet, made the final cut for the potentially disruptive impact that they could have in 2007 and beyond. The Steppin’ Out Awards, sponsored by BPT Partners, LLC, began with the 3rd edition of CRM at the Speed of Light“ in 2004. They are unique in the CRM industry because they not only bridge the gap between the traditional CRM vendors and the newer Web 2.0 based customer-focused vendors, but also look at more than just features and functions of a company, “This award takes into account the business models, what in fact, the companies are actually doing strategically, what kind of culture the company has to execute their strategy and what kind of offerings and pricing models are being presented,” said Greenberg. “It particularly focuses on their willingness to be innovative and the impact that their innovations have had and are likely to have on the customer community and business as a whole.” For example, Neighborhood America, a Naples, FL-based enterprise social networking company, does not fit the traditional mold of a CRM company, but at the same time, has a technology and strategy that can potentially change the customer landscape in the near future. ““We are honored to be selected as a finalist for the Stepping Out Awards,” said Neighborhood America CEO Kim Patrick Kobza. “Neighborhood America has great respect for the other finalists. Web 2.0 has created a societal expectation that customers can meaningfully interact with companies that provide the products and services that affect our lives. This expectation is highly disruptive to traditional notions of business/customer relationships.” The finalists will be required to fill out a questionnaire that will be the major factor in choosing the ultimate winner of the 2007 Steppin’ Out Award vendor category. The winner will be announced by the end of March 2007. Prior to the announcement of the winner, each of the finalists will have an extensive individual profile on Greenberg’s award winning blog, Pgreenblog (http://the56group.typepad.com). About BPT Partners, LLC: BPT Partners is the world’s leading CRM training and research authority. Founded on a business model that uses industry thought leaders to develop the content and do the training, BPT has become the standard for CRM certification and is endorsed by numerous associations throughout the globe. For more information, contact: Paul Greenberg, 703-551-2337 or MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
|
Join CustomerThink Get free newsletters and free access to Premium content in our Research Library! Featured Research |
Post new comment