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Mission and Team

The Global Thought Leader in Customer-Centric Business Management

Mission

CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts.

Team

CustomerThink was founded in 2000 (as CRMGuru.com) by Bob Thompson, CEO and Editor-in-Chief. Thompson is responsible for CustomerThink's editorial vision and research agenda. Thompson conducts research on leading trends in customer-centric business management (CBM); blogs about industry developments; writes articles and reports; and gives keynotes at conferences worldwide. Contact him at bob@customerthink.com or 650-343-8529.


For assistance in other areas, please contact ...

Jennie Greer, Senior Director, Operations
650-367-6030
service@customerthink.com
... for user support or questions about advertising/sponsorship opportunities.

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MarketPlace

Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

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