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Jan. 16, 2009

Instranet Raises the IQ of Salesforce.com Customer Service and Support

Inside Scoop is an interview program conducted by CustomerThink founder Bob Thompson, featuring industry gurus, customer-centric business leaders and technology innovators.


Bob Thompson chats with Alex Dayon, the new SVP of Salesforce.com Customer Service and Support Applications (formerly co-founder/CEO of Instranet) about:

  • Why the sale of Instranet to Salesforce.com?
  • How the new technology will be used
  • CSS market focus and key competitors
  • Business outlook given the down economy

Recorded on Dec. 4, 2008.

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alex_dayon's picture
Alex Dayon is Senior Vice President Customer Service and Support Applications at salesforce.com. He is responsible for driving the product vision in the Customer Service market as well as leading the sales and marketing execution. Alex joined salesforce.com in September 2008. Prior to salesforce.com, Alex was a Founder and CEO of InStranet, a leader in Knowledge Base Application, acquired by salesforce.com in September of 2008.

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