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Editor's Picks

Editor's Picks Hospitality / Entertainment

Will Hummer and Saturn Ever be the Same? What a Global Recession Does to Brand Management
Jim Barnes
Stop Cutting Prices! Retain Customers with Four Types of Experiential Value
Jim Barnes
Now is no time to skimp on what we offer the customer. Impress and retain customers by taking a more creative approach to value creation.
Benefit from Predictive Analytics in a Down Economy by Following Best Practices
Eric Siegel
Employees Should Focus on Customers, Not Paycheck
Kevin Stirtz
In the Midst of a Global Economic Crisis, It's Still All About Service
Jim Barnes
Forget Page Views: Here's How to Get Your Most Valuable Customers Engaged With Your Web Site and Increase Your Bottom Line
John Strabley
Take a tip from one of the largest media companies and focus on providing mutual value to you and your customers.
Take Three Bites at the Customer Value Cherry
Graham Hill
Trade Your Antique Technology for Cloud Computing and Take the Customer Experience to New Heights
Manuel Martin
You can act on information about your customers in real time—but not with yesterday's technology.
The Harrah's Quandary: Will Bad Credit Change the Customer Experience?
Alan See
Why Enterprise "Gets" Customer Service 2.0: A Customer Diva Gets the Royal Treatment
Kelly Hlavinka

Top 10 Authors

  1. Bob Thompson, CustomerThink Corp.
  2. Graham Hill, Customers & More
  3. Axel Schultze, Social Media Academy
  4. John I. Todor, Ph.D., The Whetstone Edge, LLC
  5. Alan See, University of Phoenix
  6. Dick Lee, High-Yield Methods
  7. Sampson Lee, G-CEM
  8. Lynn Hunsaker, ClearAction
  9. Andrew Rudin, Outside Technologies, Inc.
  10. Shaun Smith, smith+co

Top 50 Authors »

MarketPlace

Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

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