Highest Rated Content Posted in Past Year

Title Date Author Type Average Vote Views Comments
Customer-Centricity: how to become customer-centric in one easy step 2011-11-24 Maz Iqbal Blog
Average: 5 (1 vote)
 1,122 1
Chase Eliminating Rewards From Their "Ultimate Rewards" Card 2011-04-01 Tom Wilson Blog
Average: 5 (1 vote)
 967 0
Instant Customer Data Analysis using Excel: worked example 2012-01-05 Ken Thompson Blog
Average: 5 (1 vote)
 323 0
Screw it up and WIN! 2012-02-07 Joseph Michelli, Ph.D. Blog
Average: 5 (2 votes)
 563 1
Morale Versus Execution - The Ultimate Sales Team Debate 2011-05-25 John Treace Blog
Average: 5 (2 votes)
 987 0
Kraft Foods Inc. - Marketing and Managing the Customer Relationship 2011-06-27 Dr. Johnny D. Magwood Article
Average: 5 (1 vote)
 5,361 0
Automated Direct Messages on Twitter … Marketing Automation Run Amok? 2011-07-26 Alan See Blog
Average: 5 (3 votes)
 1,782 0
Great Customer Service or Great PR? 2011-08-19 Danny Brown Blog
Average: 5 (1 vote)
 1,775 3
In sales? Then like it or not, you’re also in the publishing business. 2011-09-16 Todd Youngblood Blog
Average: 5 (1 vote)
 795 0
The Ultimate Missed Opportunity for B2B Sales Professionals: The Customer Strategic Planning Cycle 2011-02-21 Jack Dean Blog
Average: 5 (1 vote)
 1,243 0

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

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[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

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Top 10 Authors of 2011

  1. Stan Phelps, Synergy Events
  2. Dave Brock, Partners In EXCELLENCE
  3. Nick Stamoulis, Brick Marketing
  4. Cheryl Hanna, Service Untitled
  5. Matt Heinz, Heinz Marketing Inc
  6. Bob Thompson, CustomerThink Corp.
  7. Maz Iqbal, Dynamica Consulting Group
  8. Bob Apollo, Inflexion-Point
  9. Jacob Morgan, Chess Media Group
  10. Jesse Noyes, Eloqua

More About Top Authors »