Healthcare Services

N-able Technologies and NTRglobal Deliver Secure Cloud-Based Remote Connectivity to N-able Partners

Integration Offers N-able Customers Instant Secure Unattended Remote Support

Ottawa, Canada, Dallas, Texas – February 8, 2012 – Building on a successful alliance, N-able Technologies®, the global leader in remote monitoring and management (RMM) automation software for managed service providers (MSPs) and IT departments, and NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems, today announced the integration of the NTR Cloud into the award-winning N-central RMM platform.

Through its cloud-based API, NTRglobal enables ISVs to seamlessly integrate its secure remote connectivity technology. By leveraging this flexible interface, N-central now includes NTR Cloud unattended remote control functionality as part of its overall service offering. Available now, the powerful remote desktop module allows support technicians to securely connect to and manage a wide range of remote devices in seconds. It is also proven to reduce support queues, optimize workflow and boost time to repair by 50 percent or more by enabling faster, more effective incident resolution.

“Being able to remotely manage and resolve a client’s IT infrastructure from anywhere at any time in a secure environment provides tangible value that can make MSPs more competitive,” says Gilles Samoun, CEO, NTRglobal. “By integrating the NTR Cloud into the N-central platform, we’re allowing N-able’s MSPs to take advantage of services that deliver even greater security, productivity and cost-savings.”

N-able Technologies President and COO JP Jauvin agrees. “Integrating the NTR Cloud gives N-able’s partners the flexibility and confidence to address a client’s IT concerns or technical issues remotely without hesitation in a secure environment. We see its reliable, fast connectivity and ability to support the strictest regulatory environments as a true win for our customer base.”
A webinar is scheduled for February 15 to highlight N-central’s remote desktop functionality. More information is available on the N-able website.

About NTRglobal
Millions of users worldwide rely on NTRglobal’s modular, cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers located across the Americas, EMEA and Asia Pacific.

For more information about NTRglobal, please visit www.ntrglobal.com. Follow NTRglobal on Twitter at www.twitter.com/NTRglobal and Google+

About N-able Technologies
N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able’s award-winning N-central® software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-central features an industry-first freemium model that drives down the cost of remote management and accelerates the mass adoption of managed services. With offices in North America, the United Kingdom, the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, Cisco and APC, among others. For more information about N-able Technologies, visit www.n-able.com. Follow N-able on Twitter at www.twitter.com/NableMSP.

Press Contacts

Derik Belair
Vice President of Marketing and Business Development
N-able Technologies dbelair@n-able.com
Office: 613-592-6676 x304
Toll Free: 1-877-655-4689 x304 (U.S./Canada)
00-800-6225-3000 (outside U.S./Canada)

Marie Rourke
Channel PR
WhiteFox Marketing (for N-able Technologies)
marie@whitefoxpr.com
Cell: 1-714-292-2199

Tim Hillison
Vice President of Global Marketing
NTRglobal
thillison@ntrglobal.com
U.S.: 866-459-2543
Office: +34 93 445 0700

Janet Spirer

Medical device sales – translating clinical value into economic value

comments 0 comments  |  574 reads

At the 2011 Medical Innovation Summit much time was spent discussing how economic conditions and their impact on policy is shifting control in healthcare from providers to payers. These policy shifts are manifesting themselves in many forms such as: changes in reimbursements, a rise in healthcare IT, and a push to decrease healthcare costs.

To stay competitive, medical device companies – and their sales forces – must keep these changes in mind as they look to 2012. Medtronic’s Chairman and CEO, Omar Ishrak shared that Medtronic plans to increase its focus on providing data that illustrates the economic value of its products to medical facility administrators. “We can through the use of data be a bridge between the administrator and the physician so that clinical value can be translated into economic value,” Ishrak said.

The first question is whether Ishrak’s comments would resonate with most VP of Sales in the medical sales market? We think that one is fairly easy – the answer is yes.  The second question is do these changes impact sales training – again the answer is yes.  Let’s look at the “why” behind these questions.

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Michael  Plishka

Designing Positive Experiences in a Doctor’s Office – One Bagel at a Time

comments 0 comments  |  505 reads

It was a typical physical. The basic tests, some questions, some ‘turn your head and cough’-ing, a blood draw and the removal of a dime-sized, spherical cyst from my right shoulder.

As usual, the prep for the appointment included a fast from midnight.  This isn’t usually a big deal, except that I had the latest possible appointment that morning.

Everything went well. Even the cyst removal.  It wasn’t particularly painful, but the area was effectively numbed up prior to the mini-surgery.  That was, no doubt,  a good thing, as the cyst went deeper into the skin than one would think, based upon its size.  The doctor’s skillful excision left a clean, but surprisingly large, ‘glass marble sized’ crater on my shoulder.

After I was bandaged, I turned my head and started to get up. I was instantly greeted by a flurry of starry, firefly like speckles that twinkled for a few moments then faded.

“Whoa…stars,” I said.  It had caught me by surprise.

The doctor steadied me and I stepped down off the table.  “I’ll have my nurse give you something to help that,” he said,

As I was leaving the office, she handed me my prescription.  A coupon for a free bagel  at the bakery next door.

I smiled, left, and visited the doctor’s neighbor.

“This is the coolest idea, EVER!”  I thought to myself as I munched on a toasted bagel, slathered with honey-walnut cheese.

My shoulder wound was beginning to get sore, but it didn’t matter.  The crunchy, creamy-ness filled the 12 hour fasting void in my stomach, perfectly.

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Janet Spirer

Medical sales – impact of hospital mergers and acquisitions on sales strategy

comments 0 comments  |  249 reads

In 2010, hospital mergers and acquisitions were valued at $3.8 billion, 2011 followed pace – and it looks like there will be even more M&A activity in 2012 as health care reforms kick in, certainty in the health care landscape increases, the economy picks up, and investors seek bargains.

Even before the health care reforms passed, there were good reasons to consolidate. With consolidation there is an opportunity to:

  • Reduce duplicated functions to achieve cost savings
  • Capture larger market shares
  • Improve negotiating positions with vendors and insurance companies
  • Obtain better bond ratings if one of the hospitals has a strong balance sheet

As the CEO of the University of Louisville Hospital Jim Taylor noted: “We couldn’t grow and our role was going to decline as we face revenue pressures from declining government reimbursement.”

Read more »

Predictive Analytics World Toronto 2012 Conference Announces Speaker Line-Up

Toronto, Ontario – Predictive Analytics World, the business-focused event for predictive analytics professionals, managers and commercial practitioners, today announced the speaker line-up for the April 25-26, 2012 Toronto Conference (www.predictiveanalyticsworld.com/toronto/2012).

Predictive Analytics World (predictiveanalyticsworld.com.com) is the business-focused event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors.

PAW Toronto promises to once again break records as the biggest cross-vendor predictive analytics event ever. PAW's program is packed with the top predictive analytics experts, practitioners, authors and business thought leaders, including keynote addresses from Edward Nazarko, Client Technical Advisor, IBM and PAW Program Chair Eric Siegel, plus special session from industry heavy-weight John Elder, CEO & Founder, Elder Research, Inc.

Case Studies: How the Leading Enterprises Do It

Predictive Analytics World focuses on concrete examples of deployed predictive analytics. You can hear from the horse's mouth precisely how Fortune 500 analytics competitors and other top practitioners deploy predictive modeling, and what kind of business impact it delivers.

PAW's Toronto 2012 program is one of the richest and most diverse yet, featuring over 25 sessions across 1 track: "All Audiences,” -- so you can witness how predictive analytics is applied by Adobe, Alberta Motor Association, Canadian Imperial Bank of Commerce, Crawford & Company, Galorath, Lawrence Livermore National Laboratory, Pfizer, Topsy Labs, U.S. Federal Government and true-to-life anecdotes based on miscellaneous enterprise successes, plus insights from projects for Anheuser-Busch, Disney, HSBC, Pfizer, U.S. Govt., and others.

HOT TOPICS AND ADVANCED METHODS: PAW SF’s agenda covers ensemble models, financial services, fraud detection, healthcare analytics, human resources analytics, insurance, social data, software development cost estimation, text analytics and uplift modeling, including other innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: PAW also features several full-day pre- and post-conference workshops that complement the core conference program.

Join PAW and access the premier keynotes, sessions, workshops, exposition, expert panel, live demos during "Lab session," networking coffee breaks, reception, birds-of-a-feather lunches, brand-name enterprise leaders, and industry heavyweights in the business.

Cross-Industry Applications:

Predictive Analytics World is the only conference of its kind, delivering vendor-neutral sessions across verticals such as banking, financial services, e-commerce, education, government, healthcare, high technology, insurance, non-profits, publishing, social gaming, retail and telecommunications

And PAW covers the gamut of commercial applications of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring.

Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the story is the same: Predicatively scoring customers optimizes business performance. Predictive analytics initiatives across industries leverage the same core predictive modeling technology, share similar project overhead and data requirements, and face common process challenges and analytical hurdles.

Rave Reviews:

"I came to PAW because it provides case studies relevant to my industry. It has lived up to the expectation and I think it's the best analytics conference I've ever attended!"

Shaohua Zhang, Senior Data Mining Analyst
Rogers Telecommunications

"Hands down, best applied analytics conference I have ever attended. Great exposure to cutting-edge predictive techniques and I was able to turn around and apply some of those learnings to my work immediately. I've never been able to say that after any conference I've attended before!"

Jon Francis, Senior Statistician
T-Mobile

Read more: Articles and blog entries about PAW can be found at pawcon.com/pressroom.php

VENDORS. Meet the vendors and learn about their solutions, software and service. Discover the best predictive analytics vendors available to serve your needs - learn what they do and see how they compare

COLLEAGUES. Mingle, network and hang out with your best and brightest colleagues. Exchange experiences over lunch, coffee breaks and the conference reception connecting with those professionals who face the same challenges as you.

GET STARTED. If you're new to predictive analytics, kicking off a new initiative, or exploring new ways to position it at your organization, there's no better place to get your bearings than Predictive Analytics World. See what other companies are doing, witness vendor demos, participate in discussions with the experts, network with your colleagues and weigh your options!

For more information: predictiveanalyticsworld.com/toronto/2012

Registration: http://www.predictiveanalyticsworld.com/toronto/register.php -- THREE WAYS TO SAVE:

1. Super Early Bird Registration by February 10, 2012 – Save up to $400.

2. Take $150 off the Early Bird or the Advance Two Day Pass registration fee with this posting's promotional discount code: CUS150.

3. Save an additional $200 for each additional attendee from the same company registered at the same time.

View the PAW overview video:
www.pawcon.com/newyork/2011/video_about_predictive_analytics_world.php

What is predictive analytics? See the Predictive Analytics Guide:
www.predictiveanalyticsworld.com/guide

If you'd like our informative event updates, sign up at:
www.predictiveanalyticsworld.com/signup-us.php

To sign up for the PAW group on LinkedIn, see:
www.linkedin.com/e/gis/1005097

Follow PAW on Twitter:
http://twitter.com/pawcon/

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 7, 2012 – www.tawcon.com/sanfrancisco/2012
PAW Toronto: April 25-26, 2012 – www.pawcon.com/toronto/2012/
PAW Chicago: June 25-26, 2012 - www.pawcon.com/chicago/2012/
PAW Germany - Nov 6-7, 2012 - www.pawcon.com
PAW London - Nov 27-28, 2012 - www.pawcon.com
PAW Videos: Available on-demand – www.pawcon.com/video

Delta Dental of Oklahoma Cuts Account Processing In Half With Sage SalesLogix CRM

Not-for-profit dental benefits provider replaces manual processes with CRM efficiencies

Scottsdale, AZ (Dec. 14, 2011)—Sage North America today announced that Delta Dental of Oklahoma, a not-for-profit provider of dental benefits to individuals, small businesses and Fortune 500 corporations, uses Sage SalesLogix CRM to automate account management and auditing. Delta Dental has cut its underwriting process time in half using Sage SalesLogix, while decreasing auditing time 60 percent.

“We are impressed with the large amount of time Sage SalesLogix saves us monthly during account renewals,” said Kelly Graham, director of client relations and underwriting for Delta Dental of Oklahoma. “Time and manpower are critical assets for our organization and Sage SalesLogix helps us find better ways to use both.”

From Manual To Well-Managed

Delta Dental needed a better way to manage account reviews, renewals and rate adjustments. Its monthly processes involved manually pulling account data from several software applications, preparing spreadsheets for review and manually entering updates in multiple locations. This required too many staff members, and accounts needed 100 percent auditing because of the information’s legally binding nature and potential for data entry error. Any changes made to auditing spreadsheets were noted in an Excel® document which made reporting difficult. Delta Dental’s process for clients with multiple locations, plans or operations was even more intensive.

Delta Dental now pushes data automatically into a customized Sage SalesLogix account renewal tool allowing 40 of its employees to view data, make adjustments and communicate with clients upon approval. The company seeks to do business in as many paperless ways as possible using Sage SalesLogix for account history storage, contact management, scheduling, proposal generation and cross-departmental communications.

Sage SalesLogix—available for on-premises, Cloud and mobile deployments—provides businesses a complete view of customer interactions across sales, marketing, customer service and support functions so teams can collaborate and respond promptly and knowledgeably to customer inquiries and sales opportunities. Powerful process automation and a highly customizable platform help businesses achieve stronger sales results. For more information call 800-643-6400 or visit www.sagesaleslogix.com.

About Delta Dental
Headquartered in Oklahoma City, Delta Dental of Oklahoma is the oldest, largest and leading provider of dental benefits in the state. A not-for-profit corporation, Delta Dental services more than 700,000 eligible members and nearly 3,000 clients and customers - from individuals and small businesses to Fortune 500 corporations located throughout Oklahoma and nationwide. Through its charitable foundation, Delta Dental of Oklahoma has contributed nearly $3.5 million to help provide greater access to oral healthcare and education to all citizens of Oklahoma.

About Sage North America
Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 12,300 people and supports more than 6 million customers worldwide. For more information about Sage in North America, please visit the company website at www.SageNorthAmerica.com. Follow Sage North America on Facebook, http://www.facebook.com/SageNorthAmerica, and Twitter, http://twitter.com/sagenamerica.

Text Analytics World Topics & Case Studies – March 6-7, 2012 in San Francisco

Text Analytics World San Francisco 2012 (tawgo.com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.

CASE STUDIES:

Text Analytics World San Francisco 2012 will feature over 20 sessions with case studies from leading enterprises in e-commerce, financial services, government, healthcare, high technology, insurance, retail, and social media such as: Accident Fund Insurance, AlphaGenius, AVG (security), Amdocs and the U.S. Government Accountability Office, a U.S. Federal Department, Brocade, Center for Disease Control, Hewlett-Packard, MTV and Warner Music Group, Samsung, a Fortune 500 global technology company, hedge funds, emergency response companies, plus special examples from U.S. government agencies DoD, DHS, and SSA.

HOT TOPICS:

TAW San Francisco's agenda covers hot topics and advanced methods such as blackbox trading, customer service and call centers, decision support, document discovery, document filtering, financial indicators from social media, government applications, insurance applications, knowledge discovery, marketing and branding, product launching, sentiment analysis, social data, social media applications, test analytics software, topic discovery, voice of the customer, and other innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: TAW also features a full-day, hands-on text analytics workshop, plus several other pre- and post-conference workshops in analytics that complement the core conference program.

For more information: tawgo.com

Save $400 on Predictive Analytics World and Text Analytics World 2-Day Combo Pass:

1. Super Early Bird Registration by December 16th – Save up to $400.

2. Take $150 off the Early Bird or the Advance Two Day Pass registration fee with this posting's promotional discount code: CUSText Analytics WorldText Analytics World150.

3. Save an additional $200 for each additional attendee from the same company registered at the same time.

Register Today!

http://www.predictiveanalyticsworld.com/sanfrancisco/register.php

If you'd like our informative event updates, sign up at:
http://www.textanalyticsworld.com/subscription.php

To sign up for TAW group on LinkedIn:
www.linkedin.com/e/gis/3869759

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 6-7, 2012 – www.tawgo.com
PAW Toronto: April 25-26, 2012 – www.predictiveanalyticsworld.com
PAW Chicago: June 25-26, 2012 - www.predictiveanalyticsworld.com
PAW Videos: Available on-demand – www.pawcon.com/video

Predictive Analytics World San Francisco 2012 Conference Announces Speaker Line-Up

San Francisco, CA – Predictive Analytics World, the business-focused event for predictive analytics professionals, managers and commercial practitioners, today announced the speaker line-up for the March 4-10, 2012 San Francisco, CA Conference (www.pawcon.com/sanfrancisco/2012).

Predictive Analytics World (pawcon.com) is the business-focused event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors.

PAW SF promises to once again break records as the biggest cross-vendor predictive analytics event ever. PAW's program is packed with the top predictive analytics experts, practitioners, authors and business thought leaders, including keynote addresses from Piyanka Jain, CEO, Aryng.com, former PayPal Business Analytics Head, and PAW Program Chair Eric Siegel, plus special sessions from industry heavy-weights Andreas Weigend and John Elder.

The event will be held at the San Francisco Marriott Marquis, 55 Fourth Street, San Francisco, California.

PAW's SF 2012 program is the richest and most diverse yet, featuring over 40 sessions across 2 tracks: 1) "All Audiences,” and 2) "Expert/Practitioner " -- so you can witness how predictive analytics is applied by AARP, Alberta Motor Association, Altos Research, Broadspire, CA General Underwriters, CompassLabs, HP, Interclick, Kelley Blue Book, LinkedIn, Major League Baseball, NFL, MLB, and the NBA, Pfizer, Sisters of Mercy Health Systems, Social Media Research Foundation, University of Phoenix, Volunteers of America, Wells Fargo, Yahoo!, YMCA, ZZAlpha, an IT support firm, a sales workforce, real-world examples in financial services emergency response, and true-to-life anecdotes based on miscellaneous enterprise successes, plus insights from projects for Anheuser-Busch, Dept. Homeland Security, and US Postal Service Office of Inspector General.

HOT TOPICS AND ADVANCED METHODS: PAW SF’s agenda covers agile analytics, behavior-based advertising, black box trading, branch location assessment, churn modeling, clinical healthcare, crowdsourcing predictive analytics, cloud analytics, econometric indicators, education, enterprise-wide analytics, forecasting, HR analytics, insurance, list sourcing, non-profits, online marketing, real estate market scoring, risk management, social data, sports analytics, targeting direct marketing, uplift modeling and other innovative applications that benefit organizations in new and creative ways.

TEXT ANALYTICS: Text Analytics World (tawgo.com), co-located with PAW San Francisco the day immediately thereafter, provides reasonable cross-registration options so your breadth of session topics expands to include this rapidly growing field.

WORKSHOPS: PAW also features several full-day pre- and post-conference workshops that complement the core conference program.

Join PAW and access the premier keynotes, sessions, workshops, exposition, expert panel, live demos during "Lab session", networking coffee breaks, reception, birds-of-a-feather lunches, brand-name enterprise leaders, and industry heavyweights in the business.

Read more: Articles and blog entries about PAW can be found at pawcon.com/pressroom.php

View agenda overview: www.predictiveanalyticsworld.com/sanfrancisco/2012/agenda_overview.php

Registration: http://www.predictiveanalyticsworld.com/sanfrancisco/register.php

PAW’s Super Early Bird Registration by December 16th – Save up to $400. You can also take $150 off the Early Bird or the Advance Two Day Pass registration fee with this posting's promotional discount code: CUS150. Save an additional $200 for each additional attendee from the same company registered at the same time.

View the PAW overview video:
www.pawcon.com/newyork/2011/video_about_predictive_analytics_world.php

What is predictive analytics? See the Predictive Analytics Guide:
www.predictiveanalyticsworld.com/guide

If you'd like our informative event updates, sign up at:
www.predictiveanalyticsworld.com/signup-us.php

To sign up for the PAW group on LinkedIn, see:
www.linkedin.com/e/gis/1005097

Follow PAW on Twitter:
http://twitter.com/pawcon/

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 7, 2012 – www.tawgo.com
PAW Toronto: April 25-26, 2012 – www.predictiveanalyticsworld.com
PAW Chicago: June 25-26, 2012 - www.predictiveanalyticsworld.com
PAW Videos: Available on-demand – www.pawcon.com/video

David Sroka

Who makes a good customer reference?

comments 3 comments  |  1150 reads

If you're building a customer reference program, or taking a good hard look at how your current program works, this is the right question to ask. All customers are not equally good candidates for your program.

Before answering this question a gap analysis should be conducted to make sure that you know a) the segments that need coverage today, and b) those that are up-and-coming. The current demand is most easily identified by getting a sales pipeline report from your CRM system. You can slice and dice that information by, for instance, industry, product/solution, and geography; as well as criteria combinations (e.g., product A and healthcare). Once your target segments are identified, then it’s time to think about your ideal customer reference profile, which should include:

* Tenure - A customer reference should have some experience with your products/solution to share with prospective customers. Results, especially measurable, are the bottom line. A customer that can say how your solution is changing their business is more compelling than the one that says the really like a certain feature, or their account manager.

* Level - Generally you want to provide references of equivalent level, or seniority, to the contacts at the prospective customer organization. That might include c-level, director-level, manager-level and even front line people who are influencers. Having a good mix of reference resources allows for peer matching and higher relevancy.

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Jodie Monger

Healthcare costs set to skyrocket because of call centers, unless . . .

comments 0 comments  |  549 reads

How did we get to the point where the Federal Government plans a hostile takeover of one-sixth of the American economy?  Consumers abused their benefits and the providers pushed back to control costs and now insurance providers have secured their very own circle in Hell alongside stock brokers, bankers, ambulance-chasers and telemarketing lawyers.  The clues of what was coming were there and we all should have seen it coming.

According to a study conducted by the Kaiser Family Foundation in 2006, only 18% of Americans are satisfied with the total cost of healthcare and only 44% of Americans are satisfied with the quality of healthcare in America.  Another study conducted by Gallup between 2006 and 2008 found that “the United States maintains the third-highest GDP per capita ($48,000) of all OECD (Organization for Economic Co-operation and Development) countries.  However, the relative wealth of the U.S. economy does not necessarily translate into confidence in national healthcare systems. ”

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