Login or Join

Editor's Picks

Editor's Picks Healthcare Services

Health 2.0 and Social Networks - what CRM can learn from Health 2.0
Mei Lin Fung
Managing Relationships with Patient Advocacy Groups
Francis Buttle
Building and maintaining close relationships with important constituencies of their business networks is a critical aspect of the strategic CRM practices of pharmaceutical companies.
Stop Cutting Prices! Retain Customers with Four Types of Experiential Value
Jim Barnes
Now is no time to skimp on what we offer the customer. Impress and retain customers by taking a more creative approach to value creation.
Benefit from Predictive Analytics in a Down Economy by Following Best Practices
Eric Siegel
Building a B2B Purchase Experience Model in a Recession
Sampson Lee
Customer Experience in Hospitals: Patient by Name
Shaun Smith
What Will Campaign Management Be Like In 2020?
Elana Anderson
In the Midst of a Global Economic Crisis, It's Still All About Service
Jim Barnes
The Right and Wrong Approaches to Enterprise Master Data Management Journeys
Ravi Shankar
Fasten Your Seat Belts. Cloud Computing Will Change the Way You Do Business
Bob Thompson
Cloud computing will change the way companies (maybe yours) develop CRM and other software applications.

Top 10 Authors

  1. Bob Thompson, CustomerThink Corp.
  2. Graham Hill, Customers & More
  3. Axel Schultze, Social Media Academy
  4. John I. Todor, Ph.D., The Whetstone Edge, LLC
  5. Alan See, University of Phoenix
  6. Dick Lee, High-Yield Methods
  7. Sampson Lee, G-CEM
  8. Lynn Hunsaker, ClearAction
  9. Andrew Rudin, Outside Technologies, Inc.
  10. Shaun Smith, smith+co

Top 50 Authors »

MarketPlace

Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.