Integration Offers N-able Customers Instant Secure Unattended Remote Support

Ottawa, Canada, Dallas, Texas – February 8, 2012 – Building on a successful alliance, N-able Technologies®, the global leader in remote monitoring and management (RMM) automation software for managed service providers (MSPs) and IT departments, and NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems, today announced the integration of the NTR Cloud into the award-winning N-central RMM platform.

Through its cloud-based API, NTRglobal enables ISVs to seamlessly integrate its secure remote connectivity technology. By leveraging this flexible interface, N-central now includes NTR Cloud unattended remote control functionality as part of its overall service offering. Available now, the powerful remote desktop module allows support technicians to securely connect to and manage a wide range of remote devices in seconds. It is also proven to reduce support queues, optimize workflow and boost time to repair by 50 percent or more by enabling faster, more effective incident resolution.

“Being able to remotely manage and resolve a client’s IT infrastructure from anywhere at any time in a secure environment provides tangible value that can make MSPs more competitive,” says Gilles Samoun, CEO, NTRglobal. “By integrating the NTR Cloud into the N-central platform, we’re allowing N-able’s MSPs to take advantage of services that deliver even greater security, productivity and cost-savings.”

N-able Technologies President and COO JP Jauvin agrees. “Integrating the NTR Cloud gives N-able’s partners the flexibility and confidence to address a client’s IT concerns or technical issues remotely without hesitation in a secure environment. We see its reliable, fast connectivity and ability to support the strictest regulatory environments as a true win for our customer base.”
A webinar is scheduled for February 15 to highlight N-central’s remote desktop functionality. More information is available on the N-able website.

About NTRglobal
Millions of users worldwide rely on NTRglobal’s modular, cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers located across the Americas, EMEA and Asia Pacific.

For more information about NTRglobal, please visit www.ntrglobal.com. Follow NTRglobal on Twitter at www.twitter.com/NTRglobal and Google+

About N-able Technologies
N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able’s award-winning N-central® software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-central features an industry-first freemium model that drives down the cost of remote management and accelerates the mass adoption of managed services. With offices in North America, the United Kingdom, the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, Cisco and APC, among others. For more information about N-able Technologies, visit www.n-able.com. Follow N-able on Twitter at www.twitter.com/NableMSP.

Press Contacts

Derik Belair
Vice President of Marketing and Business Development
N-able Technologies dbelair@n-able.com
Office: 613-592-6676 x304
Toll Free: 1-877-655-4689 x304 (U.S./Canada)
00-800-6225-3000 (outside U.S./Canada)

Marie Rourke
Channel PR
WhiteFox Marketing (for N-able Technologies)
marie@whitefoxpr.com
Cell: 1-714-292-2199

Tim Hillison
Vice President of Global Marketing
NTRglobal
thillison@ntrglobal.com
U.S.: 866-459-2543
Office: +34 93 445 0700

Text Analytics World San Francisco 2012 (tawgo.com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.

CASE STUDIES:

Text Analytics World San Francisco 2012 will feature over 20 sessions with case studies from leading enterprises in e-commerce, financial services, government, healthcare, high technology, insurance, retail, and social media such as: Accident Fund Insurance, AlphaGenius, AVG (security), Amdocs and the U.S. Government Accountability Office, a U.S. Federal Department, Brocade, Center for Disease Control, Hewlett-Packard, MTV and Warner Music Group, Samsung, a Fortune 500 global technology company, hedge funds, emergency response companies, plus special examples from U.S. government agencies DoD, DHS, and SSA.

HOT TOPICS:

TAW San Francisco's agenda covers hot topics and advanced methods such as blackbox trading, customer service and call centers, decision support, document discovery, document filtering, financial indicators from social media, government applications, insurance applications, knowledge discovery, marketing and branding, product launching, sentiment analysis, social data, social media applications, test analytics software, topic discovery, voice of the customer, and other innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: TAW also features a full-day, hands-on text analytics workshop, plus several other pre- and post-conference workshops in analytics that complement the core conference program.

For more information: tawgo.com

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ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 6-7, 2012 – www.tawgo.com
PAW Toronto: April 25-26, 2012 – www.predictiveanalyticsworld.com
PAW Chicago: June 25-26, 2012 - www.predictiveanalyticsworld.com
PAW Videos: Available on-demand – www.pawcon.com/video

Melbourne, Montreal, Dallas and London, UK – 20th October 2011- Stellar, a leading global call centre and business process outsourcing provider today announced that Michael Lumsden has been appointed Chief Executive Officer (Europe) for Stellar effective January 2012.

“The new Stellar organisation in Europe will build on the success of Stellar in the UK where we have been servicing industry leading clients from the banking, insurance, telecommunications and utilities sectors for more than ten years. The creation of a European arm signals an expanded geographic mandate for Stellar and recognises the growing market demand for pan European services” said John Hollingsworth, Stellar’s global CEO.

Mr Lumsden will relocate from Australia where he currently holds the position of Chief Strategy Officer for Stellar. He has over 25 years of experience in leadership roles in general management, sales, strategy and client management with business process outsourcing, banking, and consumer products companies.

Mary Graham, Stellar CEO (UK) will maintain a critical role in the European organisation, assuming the new position of Chief Operating Officer Europe.

“The appointment of Michael and Mary to these new roles within our Stellar organisation reaffirms our focus on key global markets and is a major step forward in developing the Stellar brand and capability in Europe specifically. The changes in Europe follow on from the recent creation of Stellar’s North American organisation encompassing the USA and Canada, and comes at a time of unprecedented growth for Stellar globally” continued Mr Hollingsworth.

About Stellar
As a global expert in Managing Customer Relationships, Stellar provides quality customer interactions for a number of leading global brands. Stellar is privately owned and manages over 300 million customer interactions on behalf of its clients each year. Its offerings span front office services, such as Customer Service Support and Directory Assistance, to back office support services and solutions. For more information, visit www.stellarBPO.com

For further information please contact:
Anush Martins
Marketing & Sales Executive (Global)
Stellar
Tel: +61 3 8416 4009
Mob: +61 418 869 259
Fax: +61 3 8416 4099
Email: amartins@stellarBPO.com.au
Web: www.stellarBPO.com

Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year

Mountain View, CA (October 13, 2011): eGain ( NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced its inclusion in Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 29th year.

“The 2011 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $541.5 billion worldwide for 2010, representing approximately 10 percent growth from the previous year’s list,” said John P Desmond, editor of Software Magazine and Softwaremag.com.

“The Software 500 helps CIOs, senior IT managers, and IT staff research and create the short list of business partners,” Desmond said. “It is a quick reference of vendor viability. And the online version, to be posted soon at www.softwaremag.com, is searchable by category, making it what we call the online catalog to enterprise software.”

“As consumers go social and mobile, businesses are struggling to consistently manage interactions across the customer lifecycle,” said Ashu Roy, eGain Chairman and CEO. “Our Customer Interaction Hub platform enables businesses to deliver differentiated and consistent customer experiences across the web, social, and phone. We are pleased to be in the Software 500 list for the ninth straight year.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers, targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing.

Some 27 percent of the 2011 Software 500 companies are privately held. More than 100 companies are on the list in 2011 for the first time, a reflection of the dynamic nature of the industry.

Go to www.softwaremag.com/register to subscribe to be among the first to see the 2011 Software 500. It is being released first in the digital publication, to be distributed in late September.

The ranking is based on total worldwide software and services revenue for 2010. This includes revenue from software licenses, maintenance and support, training, and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.softwaremag.com, as well as from public documents.

About Digital Software Magazine and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for more than 35 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain

eGain contact:
Jamie Abayan
Phone: 650-230-7532
Email: jabayan@egain.com

Software 500 contact:
Tracy Kunichika
Software 500 Project Leader
Email: Tracyk@softwaremag.com

Leading Canadian Insurance Company Cuts Backup Administration Time up to 90 Percent

TORONTO – August 31, 2011 – Asigra Inc., a leading Cloud Backup™, recovery and restore (BURR) software provider since 1986, today announced that LOGiQ3, a leading Canadian insurance and reinsurance outsourcing company, is protecting its critical data with Asigra's Cloud Backup solution, delivered by Asigra partner e-ternity Business Continuity Consultants, Inc.

A leading agent of change within the life insurance and reinsurance industry, LOGiQ3, a PROFIT 200 company, is one of Canada's Fastest-Growing Companies. LOGiQ3 provides a variety of outsourcing services including reinsurance administration, production underwriting, auditing, consulting and training to companies in North America, Europe and the Caribbean from its offices in Toronto, Canada, and Cardiff, U.K. The company selected cloud backup for its simplicity and ability to cut backup administration time up to 90 percent compared to traditional backup technologies.

Prior to engaging a cloud backup solution, backing up LOGiQ3's distributed computing environment was challenging. The company performed file synchronization of laptop data, requiring users to protect the data on their own laptops. To improve the process, LOGiQ3 built a portal for users to save data in a SharePoint structured environment, but it was not 100 percent effective; manual processes were still required. When users searched the backup data set for specific information, data was often difficult to locate. This indicated that backups using only file synchronization were incomplete. The company looked at on-premise solutions but did not like their heavy backup agents or the fact that they provided file-level rather than block-level data protection and deduplication. Furthermore, LOGiQ3 wanted a backup time of 10 minutes maximum, not the 30 minutes required by on-premise solutions.

LOGiQ3 turned to e-ternity, also a Canadian company, because it offered the best solution for its distributed environment. e-ternity provides monthly managed services that guarantee business continuance to customers and depends on Asigra Cloud Backup as the technology behind its services.

"Protecting the laptop data of our mobile workforce was difficult; we needed a more advanced alternative," said Ian Sanderson, Vice President, Technology at LOGiQ3. "For our company, loss of communications or information assets can result in a loss of credibility which was not an option. e-ternity's cloud backup service provides the highest level of protection, which is critical to our business."

e-ternity cloud backup Powered by Asigra happens quickly and seamlessly, with no user intervention. The solution automatically protects 100 percent of the data across all LOGiQ3 laptops and desktops and select server data. Block-level backup minimizes the time required to capture all recent changes, thereby reducing backup run time and its impact on computing performance.

"Compared to on-premise solutions, Asigra Cloud Backup from e-ternity has cut our backup administration hours by 80 to 90 percent and reduced maintenance and management costs up to 25 percent," said Sanderson. "Plus, we now trust that the recovery of data is assured, allowing us to sleep better at night. Since deploying the solution we've had to do two data restores, one for a stolen laptop and one for a laptop with a crashed disk drive. In both cases, data recovery took only a couple of hours.

"The decentralized model of cloud backup is ideal for a 'road warrior' company like LOGiQ3, where the computing environment is highly distributed," said Greg Onoprijenko, president of e-ternity. "Our Asigra-based Cloud Backup service provides seamless backup of all data, wherever it is located, with no end-user intervention."

"More and more companies like LOGiQ3, where data is stored in disparate computing environments, are realizing that Asigra Cloud Backup can greatly simplify their backup procedures," said Tracy Staniland, senior director, corporate marketing, Asigra. "Because we partner with professional service providers such as e-ternity, end-users can be sure to receive excellent customer service from an experienced support team."

Tweet this: @LOGiQ3 Protects Laptop Data Automatically with #CloudBackup from @Asigra

Follow Asigra on Twitter at: http://twitter.com/asigra

About e-ternity
e-ternity provides internet-based services to companies in North America that guarantee business continuance despite any disaster or threat. With its innovative monthly managed services model, e-ternity utilizes cloud computing technologies combined with a comprehensive service program that will allow organizations to optimize their business processes and maximize efficiency and productivity. More information about e-ternity can be found at www.e-ternity.ca.

About Asigra
Asigra is the leading Canadian cloud computing vendor focused on backup, recovery and restoration with more than 400,000 customer sites deployed globally. Asigra Cloud Backup™ transforms the way businesses manage and protect their data by delivering seamless end-to-end data protection that efficiently scales and easily adapts to any IT environment. Asigra Cloud Backup is built for new and existing MSPs/VARs who focus on data protection, IT constrained organizations, and industries with compliance mandates that are looking to improve their backup with a secure, reliable and predictable data protection cloud backup model. With more than 25 years of experience as backup/recovery pioneers, Asigra manages one of the largest business-class backup service provider ecosystems in the world who power their cloud backup services using Asigra technology. Asigra is recognized among top-tier industry analysts, including the Enterprise Strategy Group, Gartner, IDC, Forrester Research and the 451 Group. Recently, the company was recognized as a leader in cloud backup for 2011 by the MSPmentor 250, a leading online destination for managed service providers. Asigra is headquartered in Toronto, Canada, with offices globally. For more information, visit www.asigra.com.

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Asigra and the Asigra logo are trademarks of Asigra Inc. All other brand and product names are, or may be, trademarks of their respective owners.

Agency Contact:
Joe Austin
Ventana PR
(818) 332-6166
joe.austin@ventanapr.com

Company Contact :
Nerissa Martin
Asigra
(416) 736-8111 ext. 1455
nerissa.martin@asigra.com

Secondary Use of Organizational Data Facilitated with Data Masking as Part of Risk-Based Data Protection Strategy

Fremont, CA, – Dataguise (http://www.dataguise.com), a leading innovator of data security intelligence and protection solutions, today highlighted recent research and analysis showing that de-identification through data masking is an important aspect of a company’s overall risk assessment framework. Masked data is used in application development, testing, qualityassurance, support and business analysis by a range of private and governmental entities.

Data masking is the process of obscuring (masking) specific data elements within data stores. It ensures that sensitive data is replaced with realistic but not real data. The goal is that sensitive customer information is not available outside of the authorized environment. Data masking is typically done while provisioning non-production environments so that copies created to support test and development processes are not exposing sensitive information and thus avoiding risks of leaking. Masking algorithms are designed to be repeatable so referential integrity is maintained.*

Common business applications require constant patch and upgrade cycles and require that 6-8 copies of the application and data be made for testing. While organizations typically have strict controls on production systems, data security in non-production instances is often left up to trusting the employee, with potentially disastrous results.*

Creating test and development copies in an automated process reduces the exposure of sensitive data. Database layout often changes, it is useful to maintain a list of sensitive columns in a without rewriting application code. Data masking is an effective strategy in reducing the risk of data exposurefrom inside and outside of an organization and should be considered a best practice for curing non-production databases.* With the volume of information rising among organizations in every category, data masking provides the best avenue for conducting information dependent operations without putting the data at risk of exposure.

Industry experts and organizations concerned with data privacy continue to cite the importance of data masking as a key approach to ensuring compliance with industry regulations. According to the CDT (Center for Democracy and Technology), “The trend towards adoption of health information technology (health IT) offers substantial benefits not only to individuals in terms ofimproving health care quality and increasing efficiency, but also to medical research, public health and other functions that derive value from large sets of health-related data. At the same time, increased electronic flows of health data pose significant risks to privacy. Among the many challenges that willrequire attention as health IT is promoted through implementation of the stimulus legislation and other means is how to strip health data of personal identifiers in order to eliminate or reduce privacy concerns, while still retaining useful information.”

“Data-masking technologies can help protect organizations against security breaches as well as regulatory and other compliance failures,” said Joe Feiman, Senior Analyst, Gartner, “A clear understanding of the key trends in this still-evolving market is crucial to making the right implementationdecisions.”[1]

To secure sensitive data, masking technologies that provide optimalsensitive data privacy risk management, automate the identification, categorization and periodic review of sensitive data holdings are advantageous. Of the available options, those that provide actionable intelligence and enable information security, compliance officers and infrastructure managers to better understand shared responsibilities for protecting data are preferred. Theseprovide an integrated solution for better risk management, improved operational efficiencies and reduced regulatory compliance costs.

“Much of the debate over the appropriate privacy protection solution can be settled by the proper alignment of key technologies such as tokenization, encryption or masking with their respective applications,” said Allan Thompson, EVP, Operations, Dataguise. “For data used outside of the production environment, such as Oracle, IBM DB2 and SQl Server copied databases used for test, development, quality assurance and business analytics, data masking provides a much more efficient and secure data sharing solution than the alternatives. Of the various data masking solutions, those that deploy quickly, are easy to use and manage, and scale to support a range of enterprise application data sets provide the greatest value.”

For additional resources on data de-identification, data masking and data privacy, visit:
http://www.dataguise.com/resources/index.html

Tweet this: Experts Cite Importance of #DataDe-Identification as Part of Overall #RiskAssessment Framework

Follow Dataguise on Twitter at: http://twitter.com/dataguise

About Dataguise
Dataguise helps organizations safely leverage their enterprise datawith a comprehensive risk-based data protection solution. By automatically locating sensitive data, transparently protecting it with high performance Masking on-Demand™, and providing enterprise security intelligence to managers, Dataguise improves data risk management, operational efficiencies and regulatory compliance costs. For more information, call 510-824-1036 or visit www.dataguise.com

[1] Gartner, Key Trends in Securing Sensitive Data with Data Masking Technologies, March 18, 2011

Agency Contact:
Joe Austin
Ventana PR
(818) 332-6166
Joe.austin@ventanapr.com

[1] Gartner, Key Trends in Securing Sensitive Data with Data Masking Technologies, March 18, 2011

Large Private University Dramatically Improves SharePoint Performance, Scalability, Fault Tolerance, and Reduces Backup Time by Reducing BLOBs Stored in SQL Server Databases

WASHINGTON, DC, August 23, 2011 – Metalogix Software, the leading provider in content lifecycle management (CLM) solutions for Microsoft® SharePoint®, Exchange®, and legacy environments, announced today that Liberty University has purchased its Metalogix StoragePoint solution to manage its SharePoint content database. As the largest and fastest growing Christian university in the world, Liberty needed to be able to manage the business processes of the university, including finance administration and financial aid, as well as its education information knowledge database. With their SQL database bursting at the seams, they turned to Metalogix StoragePoint to alleviate the issue.

“Before we selected the Metalogix solution, our backups would take several hours, but with StoragePoint - bam it’s done,” said Adkins. “I don’t have to worry about backup windows, or the protection and recovery of our content.”

Liberty University offers more than 60 accredited programs of study to its over 72,000 distance learning students as well as its 12,000 students on campus. It also employs another 5,000 faculty and staff. With close to 200GB of storage in their SQL database, backups were becoming too complicated. Optimizing their SharePoint storage to improve performance and data protection processes was their answer. Liberty began to seek a solution that would minimize its unstructured SharePoint data or binary large objects (BLOBs) stored in its SQL database and by selecting and leveraging Metalogix StoragePoint they were able to do so.

StoragePoint enables Liberty to keep its unstructured BLOB content such as PDFs, JPEG images and Microsoft Word documents out of SharePoint’s content databases and offload them onto virtually any mix of NAS or SAN storage – on premises or in the cloud. Just a couple of hours after installation, the university began to see immediate ROI by enabling it to leverage more cost-effective storage without sacrificing performance, functionality or user experience.

Now that Liberty has its SharePoint infrastructure optimized for continued growth, it is planning its migration from SharePoint 2007 to 2010. So pleased with the product quality and knowledgeable support team, the university came back to Metalogix for its migration solution. They will be using Metalogix Migration Manager for SharePoint to streamline the upgrade providing them a comprehensive content lifecycle management solution.

"The amount of reduction Liberty University experienced with their SQL content database is what most of our customers experience once they offload," said Steven Murphy, CEO of Metalogix. "We offer the most seamless and transparent solution on the market. We are so glad Liberty was pleased enough with StoragePoint to now utilize Metalogix Migration Manager for SharePoint, too."

Metalogix StoragePoint
Winner of Microsoft’s® SharePoint® 2010 Innovation award, Metalogix StoragePoint enables organizations to keep their unstructured content such as PDF, JPEG images, Microsoft Word documents, video and other digital content – also known as Binary Large Objects (BLOBs), out of SharePoint’s content databases and offload them onto virtually any mix of NAS or SAN storage – on premises or in the cloud. Installed and configured in minutes, StoragePoint provides immediate ROI by enabling companies to leverage cost effective storage without sacrificing performance, functionality or user experience.

Tweet this: @LibertyU offloads 69 percent of unstructured #SharePoint content with #Metalogix StoragePoint http://bit.ly/pYL1lT

Follow Metalogix at http://www.twitter.com/metalogix

About Liberty University
LIBERTY UNIVERSITY®, founded in 1971 by Jerry Falwell Sr., prepares Christian leaders to influence their world. With over 72,000 undergraduate and graduate students, Liberty is America's 8th largest four-year university. www.liberty.edu.

About Metalogix
Metalogix is a leading provider of content lifecycle management solutions for Microsoft SharePoint 2010, Microsoft Exchange, and legacy enterprise content environments. We enable organizations to scale and cost-effectively manage, migrate, store, archive and protect enterprise content whether on-premises or in the cloud. The company is a Microsoft Gold Certified Partner, privately held, and backed by Insight Venture Partners and Bessemer Venture Partners. For more information, please visit: http://www.metalogix.com.

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Metalogix and the Metalogix logo are trademarks of Metalogix Software. All other product and company names herein may be trademarks of their respective owners.

Media Contact:
Sabrina Sanchez
Ventana Public Relations for Metalogix
(540) 253-5060
sabrina.sanchez@ventanapr.com