CustomerThink - The Global Thought Leader in Customer-Centric Business http://www.customerthink.com/frontpage CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts. en Who Is Educating the Next Generation? http://www.customerthink.com/article/who_is_educating_next_generation http://www.customerthink.com/article/who_is_educating_next_generation#comments CEO CRM Planning: Alignment Industry: Education Mon, 18 Dec 2006 04:00:00 -0600 francis_buttle 137 at http://www.customerthink.com What Else Can You Do for Me? Nothing! http://www.customerthink.com/article/what_else_can_you_do_me http://www.customerthink.com/article/what_else_can_you_do_me#comments CEO Sales Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Industry: Financial Services Mon, 19 May 2008 08:00:00 -0500 chris_stiehl 3615 at http://www.customerthink.com Self-Service Customers Are Choosing Speech Recognition http://www.customerthink.com/article/self_service_customers_are_choosing_speech http://www.customerthink.com/article/self_service_customers_are_choosing_speech#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Mon, 19 May 2008 07:59:00 -0500 peter_chidiac 3614 at http://www.customerthink.com A Telcom's CRM System Shouldn't Add Static to the Contact Center http://www.customerthink.com/article/dont_add_static_contact_center http://www.customerthink.com/article/dont_add_static_contact_center#comments Marketing Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Mon, 19 May 2008 07:58:00 -0500 andrew_rudin 3613 at http://www.customerthink.com ChosenSecurity Cross-Certifies With SAFE-BioPharma Bridge Certificate Authority http://www.customerthink.com/news/chosensecurity_cross_certifies_safe_biopharma http://www.customerthink.com/news/chosensecurity_cross_certifies_safe_biopharma#comments Technology CRM Planning: Technology Industry: Healthcare Services Industry: Pharmaceutical Fri, 16 May 2008 15:43:52 -0500 Elyse Familant 3639 at http://www.customerthink.com Ipanema Technologies Launches Smart Path Selection, a New Feature of the Ipanema Autonomic WAN Optimization System http://www.customerthink.com/news/ipanema_launches_smart_path_selection http://www.customerthink.com/news/ipanema_launches_smart_path_selection#comments Technology CRM Planning: Technology Fri, 16 May 2008 15:42:54 -0500 Elyse Familant 3638 at http://www.customerthink.com ComBrio Announces Virtual Service Infrastructure 5.0 With New Portal Capabilities http://www.customerthink.com/news/combrio_virtual_service_infrastructure_5_0 http://www.customerthink.com/news/combrio_virtual_service_infrastructure_5_0#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Fri, 16 May 2008 15:38:29 -0500 Elyse Familant 3637 at http://www.customerthink.com Just Say "No" to Charity Muggers! http://www.customerthink.com/blog/just_say_no_charity_muggers http://www.customerthink.com/blog/just_say_no_charity_muggers#comments Marketing Sales Industry: Non-Profit and Associations Fri, 16 May 2008 02:49:36 -0500 graham_hill 3636 at http://www.customerthink.com FirstWave Launches B2B Marketing Blog: WaveBlog Focuses on Lead Generation, Scoring and Nurturing http://www.customerthink.com/news/firstwave_b2b_marketing_waveblog http://www.customerthink.com/news/firstwave_b2b_marketing_waveblog#comments Marketing Sales Technology CRM Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Strategy CRM Planning: Technology Thu, 15 May 2008 22:48:56 -0500 elizabeth_fairleigh 3635 at http://www.customerthink.com PerformanceEdge From Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction http://www.customerthink.com/news/performanceedge_contact_center_satisfaction http://www.customerthink.com/news/performanceedge_contact_center_satisfaction#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 15 May 2008 10:19:24 -0500 MeredithO 3629 at http://www.customerthink.com