Best Practices
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| Forum | Topics | Posts | Last post |
|---|---|---|---|
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Discuss what you need to establish the best possible contact center, managing interaction channels as a strategic asset, not just a cost center and delivering experiences that build customer loyalty.
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24 | 54 | 1 year 13 weeks ago by Hank Groman (not verified) |
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Discuss one of the newest approaches to customer management: managing customer interactions to delivere truly valued experiences that build brand equity.
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22 | 56 | 1 year 17 weeks ago by Michaelester |
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Discuss how to implement the right infrastructure, including customer data management, service-oriented architecture and customer data integration.
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4 | 4 | 3 years 51 weeks ago by Guest |
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Discuss using customer information as a strategic asset, both for long-term relationship building and optimizing real-time interactions.
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14 | 48 | 1 year 18 weeks ago by Rajesh Agrawal (not verified) |
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Discuss what drives loyal customer attitudes and behaviors—and the programs you need to improve loyalty.
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40 | 72 | 39 weeks 11 hours ago by Rahul (not verified) |
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Discuss enriching your knowledge of customer management, including beginning education, certification and collegiate courses and texts.
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14 | 14 | 4 years 9 weeks ago by Prashant Choudhari |
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Discuss how you use business and customer intelligence to monitor your organization's health.
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4 | 4 | 3 years 13 weeks ago by cathy_allington |
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Discuss customer-centric concepts in organizations of up to 1,000 employees.
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36 | 68 | 1 year 18 weeks ago by DanielK |
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Discuss blogs and other forms of social networking, wikis, RSS feeds and other aspects of the new online frontier.
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14 | 24 | 1 year 36 weeks ago by Guest |
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Discuss how you make sure your customers' views are heard and what you do with that information. Include Enterprise Feedback Management.
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4 | 4 | 4 years 20 weeks ago by gwynne_young |
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Discuss how you gauge the behavior of visitors to your web site.
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2 | 2 | 7 years 2 weeks ago by gwynne_young |
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