Do You Use Both CRM and Web Analytics Software?
I am doing a survey to determine how businesses use CRM and web analytics software. If you use both systems, and have some responsibility for their success, please spend five minutes to help us understand this marketplace.
Your responses will be used in aggregate only; none of your responses will be linked directly to you or your company.
The link is here: http://www.surveymonkey.com/s.aspx?sm=BJa7WvrzVoQ9c2AUnGo9rg_3d_3d
Thank you.
Andrew Taylor
Chicago, IL
MarketPlace
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