University CRM Programs

Carol Smalley
Managing Editor, CRMGuru
Member

Posted 25-Mar-2003 03:31 AM
Members of CRMGuru.com have been compiling a list of univerisity CRM programs. To date, the list includes:

Baylor University (U.S.)
California State University (U.S.)
Centennial College (Toronto, Ontario, Canada)
Duke University (U.S.)
Franklin University (U.S.)
MIP—Politecnico (Milan, Italy)
Monash University (Melbourne, Australia)
Northwestern University (U.S.)
San Jose State University (U.S.)
SDA Bocconi (Milan, Italy)
Terry College of Business (U.S.)
University of Washington (U.S.)

Are there others out there? Please add to the list by replying below.

Thank you!

Carol Parenzan Smalley
Managing Editor
www.CRMGuru.com
carol@CRMGuru.com

Natalie
Member

Posted 09-Apr-2003 06:17 AM
I would be really interested to hear if there are any Universities or colleges in the UK that are currently using CRM products?

What functionality fo the CRM systems are the listed universities using?

John Turnbull
Member

Posted 23-Oct-2003 04:33 PM
The following organisation provides education courses such as CRM Overview, CRM Governance, Value (Customer-centric) Selling and Partner Relationship Management.
Customer Connect Australia Pty Ltd
www.customerconnect.com.au

Chris K
Member

Posted 23-Oct-2003 07:52 PM
Edith Cowan University (Perth, Australia)

offers a range of units, but not directly related to CRM, such as "professionalism and ethics" coveres in detail CRM, from planning, implmentation, ethical and legal issues, change management etc. I have yet to find others in Western Australia that offer a focused set of unit"s" around CRM/ERP space.

Rémon Elsten
Member

Posted 24-Oct-2003 05:27 AM
In Switzerland there are:

University of St. Gallen
Fachhochschule Soloturn—Nordwestschweiz

Regards,
Remon Elsten

Francis Buttle
Member

Posted 27-Nov-2003 03:20 PM
I teach CRM at MBA level at Macquarie Graduate School of Management in Sydney, Australia. It's a very popular option in which I take a business strategy view of CRM, rather than technology.

Thanks

Francis Buttle

Francis Buttle, PhD, FCIM
Professor of CRM
Macquarie Graduate School of Management
Sydney, NSW 2109, Australia
+61 (0)2 9850 8987

Efemena
Member

Posted 27-Feb-2004 04:53 AM
Dear Dr Francais,

I would like to know more about what you teach on CRM. I'm currently in the CRM unit in a Telecoms Company in Nigeria, and have been looking at certifications and degrees in CRM especially at the MBA level. Pls email me.

Thank You,

Efemena Ideh
50 8987