So Many Choices

lwi
Member

Posted 07-Jul-2004 12:45 PM
Hi,

I'm looking for a CRM solution for our small (30 employees). We have identified our requirements, and the ideal solution for us would comprise of:

- a Knowledge Base

- a "trouble ticket" system

- a support forum

- a file library (downloadable manuals and software upgrades for clients)

- Different levels of service / permissions based on Service Level Agreements

- a central clients / contacts database which would keep track of purchased assets (software licences, hardware products w/serial numbers, guarantees, etc.), support history and support contracts.

- a products database, containing information on available products, tied in with the clients DB in order to keep track of who has purchase what product, with billing and shipping information. We already have this with our eStore application, but we would want to merge this information with the support section.

- Return to Manufacturer Agreement (RMA) management

That about covers it. We have looked at systems like Parature, but at 10k a year, we can't afford it, even though it would meet our needs. But we would prefer a solution what would be hosted in-house, not by an ASP.

Most vendors seem to be very shy about publishing their pricing information on their website. Is there a resource on the net that compares CRM solutions (including the price)?

I appreciate any help you can provide,

thanks,

Louis Bouchard

Nikki Lu
Member

Posted 14-Jul-2004 12:26 PM
Hi Louis,

I've implemented Saleslogix within a company of 20. I believe it has all of the features you've listed. Any customization that had to be done was very easy with their tools. You might want to give them a view.

Best of luck

Justin
Member

Posted 30-Jul-2004 07:58 AM
You can try checking out Salesboom.com. They are primarily an ASP, but have deployed on-site implementations in the past as well I believe. For 30 users you'd be looking at somewhere in the vicinity of 5000-7500/yr.

-Justin