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Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
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Gwynne Young
Articles not reviews
Amandeep,
We don't have book reviews on the site. Jim Barnes is a member of the CustomerThink Advisory Council, and his articles and blogs are up on the site. Just search under his name. For reviews, you may want to check Amazon.com or other book sites.
Gwynne Young, Managing Editor, CustomerThink
Graham Hill
Good Idea
Gwynne
Perhaps we should have book reviews on the website.
There are so many new business books published each year. Sadly, only a small percentage of them will be original, insightful and worth reading. Most of them will be fit only for pulping. I have no idea into which category any of the CRMGurus' own books fit into, although I expect it to be the former rather than the latter. Anything that helps to sort out the literary wheat from the chaff would be welcome.
Any ideas how to make this happen
Graham Hill
Independent CRM Consultant
Interim CRM Manager
Bob Thompson
Book reviews
Good suggestion. Book reviews by community members are certainly possible with our new site design. If someone posts a favorite book and writes a review, others could add their comments and/or ratings. Something like what Amazon.com does.
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