POS-CRM Suggestion for Chain of BarbershopsPost new commentMarketPlace Powering the New Customer-Conversation Driven Enterprise [March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information. Global Customer Experience Management Certification Program [March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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ScoreCuts-Winning Haircuts for Men
Member
Picture of ScoreCuts-Winning Haircuts for Men
Posted 03-Jan-2005 08:29 AM
THANK YOU for this wonderful forum!
We are a chain of barbershops to open in Toronto in a few weeks. I'm looking for the best Point of Sale solution with a simple but efficient CRM element that will allow us to email our customers thank you notes, appointment reminders, etc... Our budget is limited and we need something really simple that our young stylists can learn in no time. Any Suggestions welcome
Jay Curry
Guru
Member
Posted 03-Jan-2005 12:10 PM
Sergio,
How about this for a price for a simple CRM solution?: $0.00!
You can get it from SalesProcrm.com if you have one user/one shop.
Another open source program: www.sugar.com
Finally, you have www.freecrm.com which is—free.
By the way, at a recent seminar I held from SMEs, the best database and CRM system was operated by a barber with six chairs. He had a history of his customers going back 12 years!
Good luck,
Jay Curry
www.jaycurry.com
Graham Hill
Guru
Member
Posted 03-Jan-2005 11:04 PM
Sergio
Einstein famously said something along the lines that the best solutions are as simple as they need to be, but no simpler.
The best solution to your problem is almost certainly not a CRM system but excellent barbers—with the right combination of technical and social skills. That means people who can engage your customers while they are having their hair cut and make them feel like they had a great time.
The only system you really need is a simple calendar, a telephone and customers' permission to phone them to remind them about that haircut they need. And the great time they had last time they had their hair cut.
Don't make life more complicated than it need be.
Graham Hill
Independant CRM Consultant
ScoreCuts-Winning Haircuts for Men
Member
Picture of ScoreCuts-Winning Haircuts for Men
Posted 10-Jan-2005 11:12 AM
Dear Mr. Hill,
I thought I'd quickly follow-up with you about ScoreCuts -Winning Haircuts for Men, in Toronto. I'm leaning towards using the basic package of POSitive software. It has a nice little CRM component to it, and it's geared towards retail environments like ours: http://www.gopositive.com
Kind regards from Toronto,
Sergio Medrano
Gwynne Young