Online Scripts for Reps

Posted 06-Feb-2004 07:19 AM
Posted for JoAnn [by Teri Robinson]
I need some help..I have a call center and want to know is there a special program out there to have our scripts online for our cSReps to use.
Right now they have paper work all over the place and no organization at all.. Who can help me bring this paper work right on their screens.

JoAnn

Teri Robinson
Managing Editor

Mukund CRM mukund_ks34@hotmail.com
Member

Posted 09-Feb-2004 07:12 PM
Hi JoAnn

Please could you more information as to what scripts and what sort of paper work that should be available on the screen. Eg please consider volume,data type,format etc and other information. I will try to be of assitance if I can. Wishing you the very best.

Regards
Mukund KS
CRM

Julian Sharp
Member

Posted 12-Feb-2004 05:46 PM
There are many many scripting tools which could do the job you mention and maybe you already have some tools bundled with your telephone switch or your application software that could be used.

If not and you are in the UK take a look at TK Dialogues from Team Knowledge http://www.teamknowledge.co.uk and Call Scripter http://www.callscripter.co.uk

Mark Underdown
Member

Posted 20-Feb-2004 02:00 AM
JoAnn

There are many different software solutions that can fulfil your need. Check out Charter Continuum at www.charter-uk.com as a possible. Its a customer service focused solution that enables agent effeciency and service excellence.

Mark Underdown