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Need for an Easy-To-Use Case-Management Tool?

 
Posts: 3 Joined: 2007-11-15
 

Our organization has around 50 members and we are in need of a helpdesk solution that has easy to use self-service portal.
Any suggestions?

CRM for Small Association ›

Submitted by John_Carter on November 15, 2007 - 09:17.
Morris (not verified)  
 
Helpdesk Software

John, maybe you could try Pathworks software. It is a Free web based helpdesk service. It is also easy to use and has customizable fields. Pathworks also has a guided self service portal. It can also be scaled according to your company’s requirements. It has automatic updates. For more information, you could visit their site at www.pathworkssoftware.com


November 29, 2007 - 10:15
Nikos Terizakis (not verified)  
 
John, Try

John,

Try www.whitestonetechnology.com.

Full thin client, with Portal for customer access, very powerful, yet inexpensive.

Regards,

Nikos

John_Carter wrote:
Our organization has around 50 members and we are in need of a helpdesk solution that has easy to use self-service portal.
Any suggestions?


December 4, 2007 - 01:58
 
Posts: 3 Joined: Nov 15, 2007
 
Help for Helpdesk software

Thanks for this guided information,
I will surely look at both your suggestions,
I would like to know more about the scalability feature of Pathworks software.


December 17, 2007 - 11:06

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