Use Microsoft CRM for Help Desk System?
Bob Thompson
Founder, CRMGuru.com
Member
Posted 20-May-2004 12:10 AM
[Posted by Bob Thompson for Viviana Mailo]
Our goal for the next year is implement a CRM. We are thinking to use the product of Microsoft, but now I need a help desk system. Could we use the services part of the solution for implement the help desk system? How is your opinion? and ... do you know some "good" book of Microsoft CRM that could you recommend to me?
Viviana Mailo
Cathy Allington
Member
Posted 20-May-2004 04:20 PM
The Microsoft Customer Service module is a great solution for your help desk needs—very easy and intiutive to use. Very impressive, so well worth a look. And the integration with their Sales module is seamless—a very nice solution all round.
A great book on Microsoft CRM is "Using Microsoft CRM" by Laura Brown and John Gravely—published by Que—by far the best I have come across.
Cheers
Cathy Allington
Client Relationship Marketing
S.Reeves
Member Council
Member
Posted 21-May-2004 09:19 AM
Hello,
I agree with Cathy.
Microsoft CRM is an good tool for help desk processes. (this is a strength of MS CRM)
I agree with her book recommendation too.
Check out the MS CRM website. It has excellent eCourses (for fees) ... And, many free online library tutorials and webinars. These are the best I've come across ... by any CRM solution provider.
They make educating yourself pretty easy.
Share Reeves
Founder and President
www.crma-northwest.org
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