Login or Join
Home » Forum Topics » SMART Planning » SMART: Alignment
User profiles are visible for approved Authors only.

Experienced in Implementing CRM Before, During or After Six Sigma or Lean?

 
Posts: 331 Joined: 2006-11-27
 

If you have experience implementing CRM before, during or after a six sigma or Lean implementation, I'd like to interview you for my next book. You may speak "off-the-record" or "not-for attribution" if you prefer. Clients and consultants are both okay. Please respond with a sentance or two your experience. I'll reply to all messages.I'm looking for a balanced collection of positive and negative cases.

Thanks,
Dick Lee

‹ Low-Cost Employee Incentives Business Involvement During CRM Implementation ›
--

Dick Lee


Submitted by dick_lee on October 17, 2007 - 17:45.

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Allowed HTML tags: <a> <br> <img> <em> <i> <b> <u> <hr><strong> <table> <tr> <td> <th><ul> <ol> <li> </li><font><blockquote><sup> <colspan> <rowspan>
  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Images can be added to this post.
  • You can use BBCode tags in the text, URLs will automatically be converted to links.

More information about formatting options

CAPTCHA
Are you human? (This question helps prevent automated spam submissions.)

MarketPlace

Powering the New Customer-Conversation Driven Enterprise

[March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information.

Global Customer Experience Management Certification Program

[March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.