Find Out the Inputs for Customer Process Design
HuongTran
Member
Posted 06-Nov-2005 05:08 PM
Dear Dick
CRM has been a new concept in Vietnam so far. My company is a market research company. Our client start to concern about CRM that more on marketing site such as maximize call center operation. Could you please kindly adivse me how to get needed information to support for customer process design. Do we the brief templet to collect these information, if any could you please share it to me. Smile Thanks and look forward to receiving your great advices.
Dick Lee, CRMGuru Panelist
Advisory Board
Member
Picture of Dick Lee, CRMGuru Panelist
Posted 07-Nov-2005 01:41 PM
Huong—if you'll go to our website, http://www.h-ym.com, you can download a free white paper that will provide you a detailed guide to process improvement for variable functions such as call centers. Hopefully, this is the information you're looking for. Good luck!
Regards,
Dick Lee
Author Dick Lee is founder and principal of High-Yield Methods, a Twin Cities-based consulting firm specializing in helping clients achieve customer-centricity through CRM and proper alignment of process and technology. Dick is the developer of the Visual Workflow approach to business process improvement.
HuongTran
Member
Posted 13-Nov-2005 05:34 PM
Dear Dick
Thank you very much for your great support. I got the materials and go through it. I have no IT background, so please advise me what I should do and learn if I intent to set up CRM business concept as marketing and sales roles. I look forward to receiving your advices.
Dick Lee, CRMGuru Panelist
Advisory Board
Member
Picture of Dick Lee, CRMGuru Panelist
Posted 14-Nov-2005 05:12 AM
Huong—CRM technology is a very broad topic, so it's hard to advise you. My best recommendation would be to review the many articles posted on the CRMguru website regarding technology and how to apply it.
Regards,
Dick Lee
Author Dick Lee is founder and principal of High-Yield Methods, a Twin Cities-based consulting firm specializing in helping clients achieve customer-centricity through CRM and proper alignment of process and technology. Dick is the developer of the Visual Workflow approach to business process improvement.
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