Is This CRM Software Good?
I am no pro with CRM software, and actually just started looking into different companies that offer a set of tools to help grow my customer base. Having just got my small business up and running, I can't afford to loose my first customers (the common fear of all startup companies). Anyway I was browsing to find free trials and stumbled across a CRM called ConcourseSuite put out by Concursive. Is this a solid CRM? Does anyone know anything about this company?
Print
EmailMarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua
paulroemer
What do you need the software to do?
I've consulted to 9 of the leading CRM applications vendors, and have absolutely no experience with Concursive. That said, each vendor has their own sweet spot, or at least what they believe is a sweet spot. It doesn't sound like you need anything with billing and OSS capabilities. If you are looking for something to track prospects, to leads, to accounts,I'd take a hard look at SalesForce.com. They offer free individual licenses, and for a small fee, a group license. They also offer online training. I use it myself, and find it very helpful, and the price is perfect.
Paul Roemer, Partner
Clinton Rubin LLC
Ben Lloyd
Another contender for start-ups - junariCRM
I would also strongly recommend you look at junariCRM which has been specifically developed for small to medium sized businesses using the OpenERP platform.
Have a look at the Junari website and feel free to post any product-specific queries you might have in their Community Forums.
Post new comment