CRM in Telecommunications
Phil Olivieri
Member
Posted 11-Mar-2004 10:15 AM
Does anyone know where I can download any white papers and/or information on the topic of "CRM Implementation for Telecommunications"? I'm specifically interested in implementation best practises relative to data warehouse/data mart, data mining, business intelligence and campaign management applications.
Thanks,
Phil Olivieri
Dee
Member
Posted 26-Feb-2005 07:32 AM
Hi Phil
Have just registered as a member. If you're still looking for this type of information—let me know some specific and am happy to send you the info that I have.
D.
Graham Hill
Guru
Member
Posted 28-Feb-2005 12:18 AM
Phil
I suggest you contact Steve LaValle at IBM Global Business Consulting in Boston. Steve ran a team of PricewaterhouseCoopers consultants who worked extensively with Sprint in the USA doing exactly what you suggest.
You can get Steve's eMail address from the 'About the Authors' page of the excellent IBM Study, 'CRM Done Right' available from
http://www-5.ibm.com/services/de/pdf/ibv_crmright_de_2.pdf
I can personally recommend Steve and his team as being the right stuff from my days in PricewaterhouseCoopers' EMEA CRM practice.
Graham Hill
Independent CRM Consultant
CRMGuru Customer Value Management Guru
Print
EmailMarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua
Sarwi
CRM in Telecommunications
I would also like to get any information or white papers on the implementation of CRM in Telcos.
I would also like information on CEM in telcos as well.
I am having trouble finding any on this site.
Thanks.
Graham Hill
Go to a CRM & CEM Conference
Sarwi
Perhaps the best place to get what you are looking for is to attend a conference on CRM & CEM in Telecoms. For instance, I will be speaking on the topic of 'Customer 2.0' at the IIR Mobile CRM & CEM conference in Monaco in December.
As a regular speaker at conferences, I believe they are often one of the best sources of practical information and of course, they provide the perfect opportunity to talk to the people responsible for implementing CRM & CEM at telcos too.
Graham Hill
Independent CRM Consultant
Interim CRM Manager
sauranshup
Hi I am currently engaged in
Hi
I am currently engaged in an assignment with a Nordic based Telecom Major. It requires me to work on a roadmap & design for an Enterprise Level CRM Initiative with a medium to long term perspective - 5 / 8 years.
One traditional CRM Program is in the operational CRM area involving Order / Change Order Management, Service Provisioning, Billing , Ticket Resolution etc. I am interested to get a deeper & wider understanding on possibilities for Global Enterprise level CRM. This when mapped to the evolution of the industry - technology , consumption trends etc will enable me to do a good job, I feel
ubstantial reading material - research, casestudy , pointers etc in this regard is welcome
Graham - I could not access the IBM link given above & hence could not contact Steve LaValle.
Thanks !
sauranshup
CRM in Telecom Company
Hi
I was hoping to get some spolid inputs from the Gurus ....
Thanks
Ambrose
Evaluation of CRM in telecoms (BT, Sky , Globacom LTD)
can any body help with informations on CRM BT, sky and Globacom Limited (www.gloworld.com) will be using?
what CRM technologyies must do they use in attaining customer satisfaction?
what CRM strategies are they using?
which of the company's are the best in customer satisfaction?
how is CRM successfully implemented with this IT infrastructure?
or document giving general over view of CRM strategies, technology, models use in telecoms industry
Post new comment