Are there any Ph.D courses in CRM?
Afsheen Chitnis
Member
Posted 21-Mar-2004 10:59 AM
I am currently an ecommerce and marketing Msc student is there any Ph.D courses in CRM in any university or college? If yes please help me .
Thank you
Afsheen Chitnis
Mukund CRM mukund_ks34@hotmail.com
Member
Posted 21-Mar-2004 08:28 PM
Hi Chitnis
A few universities do offer CRM courses.
University of Washington (U.S.)
MIP—Politecnico (Milan, Italy)
Monash University (Melbourne, Australia)
This is for PHD in CRM Check the link http://fo.ies.ltu.se/doktorand/IEM003F.pdf
Could you mention the country you stay in so that I can give you information related to your country.
KS Mukund
CRM System Specialist
mukund_ks34@hotmail.com
Afsheen Chitnis
Member
Posted 22-Mar-2004 10:36 AM
Thanks Mukund for your reply
At present I live in Iran. Smile
Francis Buttle
Member
Posted 25-Mar-2004 12:37 PM
I'm Professor of CRM at Macquarie Graduate School of Management in Sydney, Australia and teach MBA level CRM courses. Not quite an answer to your question, but I also supervise 4 PhD students who are working on different topics in CRM. These are 1. the role of organisational culture in the failure or success of CRM projects; 2. the influence of relationship quality on business-to-business relationship value and longevity; 2. the role of customer databases for the management of customer referral programs; and 4. valuation of customer lists.
Francis Buttle, PhD, FCIM
Professor of CRM
Macquarie Graduate School of Management
Sydney, NSW 2109, Australia
+61 (0)2 9850 8987
Afsheen Chitnis
Member
Posted 27-Mar-2004 05:45 AM
Dear Prof Francis
What are the acceptance terms and conditions for the students ( CRM ) to apply in the Ph.D courses in your university?
Thanks
Afsheen Chitnis
Amitabh Srivastav
Member
Posted 01-Apr-2004 10:30 AM
Hi Afsheen,
Okalahoma State University was planning to teach some CRM courses back in 2002. You can try contacting Prof Chakraborty. Unfortunately, I don't have his contact details. The website is www.okstate.edu
Hope this helps.
Regards,
Amitabh
Print
EmailMarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua
Post new comment