Forum Categories
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Questions and comments about the CustomerThink community.
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Do you have ideas on how we can improve CustomerThink?
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2 | 24 | 4 years 1 week ago by bob_thompson |
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Forum news and suggestions for improvement.
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News about the new CustomerThink forum.
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4 | 4 | 3 years 35 weeks ago by famulla |
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Tell us how we can improve the CustomerThink forum.
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0 | 0 | n/a |
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This is the place to discuss matters specific to a position or department: CEOs and top-level strategy; chief marketing officers; chief sales officers; chief service officers; chief information officers and technology; and chief customer officers.
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Discuss the CEO's role in the organization.
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16 | 32 | 3 years 49 weeks ago by gwynne_young |
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Discuss marketing's role in the organization.
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44 | 66 | 1 year 22 weeks ago by chrisadam |
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Discuss the role of sales in the organization.
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28 | 36 | 45 weeks 1 day ago by Guest (not verified) |
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Discuss the relationship of service to the organization and how to create the best service department.
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28 | 50 | 2 years 40 weeks ago by Guest |
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Discuss the role of technology in the organization.
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10 | 14 | 3 years 5 weeks ago by Guest |
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Discuss the role of the person whose job it is to act on the customer's behalf.
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10 | 24 | 2 years 9 weeks ago by Ben Lloyd (not verified) |
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This is the place to discuss best practices related to some specific areas of customer management. If you'd like to add a topic, let us know by emailing editor@customerthink.com.
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Discuss what you need to establish the best possible contact center, managing interaction channels as a strategic asset, not just a cost center and delivering experiences that build customer loyalty.
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24 | 54 | 1 year 13 weeks ago by Hank Groman (not verified) |
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Discuss one of the newest approaches to customer management: managing customer interactions to delivere truly valued experiences that build brand equity.
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22 | 56 | 1 year 17 weeks ago by Michaelester |
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Discuss how to implement the right infrastructure, including customer data management, service-oriented architecture and customer data integration.
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4 | 4 | 3 years 51 weeks ago by Guest |
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Discuss using customer information as a strategic asset, both for long-term relationship building and optimizing real-time interactions.
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14 | 48 | 1 year 18 weeks ago by Rajesh Agrawal (not verified) |
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Discuss what drives loyal customer attitudes and behaviors—and the programs you need to improve loyalty.
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40 | 72 | 38 weeks 6 days ago by Rahul (not verified) |
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Discuss enriching your knowledge of customer management, including beginning education, certification and collegiate courses and texts.
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14 | 14 | 4 years 9 weeks ago by Prashant Choudhari |
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Discuss how you use business and customer intelligence to monitor your organization's health.
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4 | 4 | 3 years 13 weeks ago by cathy_allington |
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Discuss customer-centric concepts in organizations of up to 1,000 employees.
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36 | 68 | 1 year 18 weeks ago by DanielK |
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Discuss blogs and other forms of social networking, wikis, RSS feeds and other aspects of the new online frontier.
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14 | 24 | 1 year 35 weeks ago by Guest |
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Discuss how you make sure your customers' views are heard and what you do with that information. Include Enterprise Feedback Management.
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4 | 4 | 4 years 20 weeks ago by gwynne_young |
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Discuss how you gauge the behavior of visitors to your web site.
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2 | 2 | 7 years 2 weeks ago by gwynne_young |
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Use the letters S-M-A-R-T to discuss the basic elements of customer management: strategy, metrics; organization alignment; processes; and technology.
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Discuss how organizations should approach customer management.
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42 | 44 | 3 years 20 weeks ago by francis_buttle |
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Discuss how to gauge the success of your customer management strategy.
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40 | 44 | 2 years 5 weeks ago by David McNab, CA (not verified) |
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Discuss how to make sure all the different parts of the organization work together toward one goal.
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22 | 22 | 4 years 10 hours ago by gwynne_young |
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Discuss reconfiguring your organization to fit a new strategy.
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10 | 26 | 4 years 2 weeks ago by azell |
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Discuss how technology can help you reach your customer management goals.
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62 | 74 | 24 weeks 2 days ago by Vaibhav (not verified) |
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Discuss customer management as it relates to a specific industry.
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Discuss customer management as it applies to the advertising, media or public relations industries.
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2 | 12 | 2 years 35 weeks ago by lior_arussy |
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Discuss customer management in the agriculture and construction industries.
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0 | 0 | n/a |
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Discuss customer management in broadcasting and other communications industries.
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2 | 4 | 32 weeks 3 days ago by Guest (not verified) |
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Discuss customer management in the business and legal services industries.
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2 | 2 | 4 years 16 weeks ago by Ainsley Kac |
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Discuss customer management in education, and how customer management is taught.
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0 | 0 | n/a |
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Discuss customer management in the fast-moving consumer goods industry.
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2 | 2 | 4 years 31 weeks ago by chitnis |
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Discuss customer management of financial services.
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10 | 10 | 2 years 44 weeks ago by greenbelt01 |
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Discuss customer management in government and other public arenas.
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4 | 4 | 6 years 10 weeks ago by gwynne_young |
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Discuss customer management in healthcare.
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4 | 4 | 7 years 2 weeks ago by gwynne_young |
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Discuss customer management in high-tech consulting and services.
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0 | 0 | n/a |
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Discuss customer management in high-tech products and systems.
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4 | 4 | 3 years 1 week ago by scott_santucci |
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Discuss customer management in hospitality and entertainment.
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2 | 2 | 7 years 46 weeks ago by gwynne_young |
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Discuss customer management in manufacturing.
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2 | 2 | 7 years 50 weeks ago by gwynne_young |
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Discuss customer management in the non-profit field.
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6 | 12 | 4 years 7 weeks ago by Guest |
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Discuss customer management in the pharmaceutical field.
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4 | 8 | 4 years 13 weeks ago by graham_hill |
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Discuss customer management in the printing and publishing industries.
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0 | 0 | n/a |
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Discuss customer management in all aspects of the retail industry.
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18 | 64 | 42 weeks 1 day ago by Guest (not verified) |
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Discuss customer management in telecommunications.
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6 | 22 | 1 year 29 weeks ago by Ambrose (not verified) |
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Discuss customer management in transportation, travel and leisure.
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22 | 32 | 2 years 9 weeks ago by rohini varma (not verified) |
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Discuss customer management in utilities and energy.
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0 | 0 | n/a |
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Discuss customer management in the wholesale arena.
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0 | 0 | n/a |
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