CustomerThink Events

Archived Events

Selling the "New Consumer" with Smart Conversations, Not Blind Automation
Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving
With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

Next-Generation Customer Service with Web 2.0 and Social Technologies
See how innovative E-Service solutions can help you deliver a better customer service experience, at lower cost, by leveraging Web 2.0 and social technologies. Features Fuze Digital Solutions, Parature, RightNow Technologies and Salesforce.com.

Engineer the Right Customer Experiences, Drive Revenue with Social Marketing
Reality event featuring business leaders from TELUS and InterContinental Hotels Group sharing their success stories and the "next practices" to win with Customer Experience Management and Social Marketing.

B2B Marketing 2.0: Engage Social Buyers, Drive More Sales-Ready Leads
Showcase event featuring four innovative B2B lead management vendors: Marketo, Marketbright, Silverpop and TreeHouse Interactive. Learn how to capture, score, nurture and distribute leads!