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CustomerQ: Assessment of Customer Management Effectiveness

QuestionPro

The CustomerQ assessment is powered by QuestionPro, which offers market research software for the creation, distribution and analysis of electronic surveys. QuestionPro offers the most advanced survey design and development capabilities possible via the Internet. For more information, visit www.questionpro.com.

CRMGuru has developed an online tool to assess your organization's customer management effectiveness. In 15 minutes or less, you'll get your organization's CustomerQ score—a composite index of five major customer management attributes.

The assessment will take 15 minutes or less online, and you'll learn how your CustomerQ score compares to others in our global database. And, you'll get a free copy of our next research report on global customer management trends (value: $195).

Use of the CustomerQ assessment is free to members registered to access our Boardroom, which also includes white papers and webcasts provided by our global Advisory Council.

Learn more and get your CustomerQ score now.

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MarketPlace

Global Customer Experience Management Certification Program

[March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Speech Analytics: Mining Customer Voices for Business Insight

Speech analytics provides tools to help you act on insight from the actual voices of customers. Identify emerging competitive or customer satisfaction trends. Fix problems that drive unnecessary calls or harm the customer experience. Features Nice Systems and Verint Systems.

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