Toronto, Ontario – Predictive Analytics World, the business-focused event for predictive analytics professionals, managers and commercial practitioners, today announced the speaker line-up for the April 25-26, 2012 Toronto Conference (www.predictiveanalyticsworld.com/toronto/2012).

Predictive Analytics World (predictiveanalyticsworld.com.com) is the business-focused event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors.

PAW Toronto promises to once again break records as the biggest cross-vendor predictive analytics event ever. PAW's program is packed with the top predictive analytics experts, practitioners, authors and business thought leaders, including keynote addresses from Edward Nazarko, Client Technical Advisor, IBM and PAW Program Chair Eric Siegel, plus special session from industry heavy-weight John Elder, CEO & Founder, Elder Research, Inc.

Case Studies: How the Leading Enterprises Do It

Predictive Analytics World focuses on concrete examples of deployed predictive analytics. You can hear from the horse's mouth precisely how Fortune 500 analytics competitors and other top practitioners deploy predictive modeling, and what kind of business impact it delivers.

PAW's Toronto 2012 program is one of the richest and most diverse yet, featuring over 25 sessions across 1 track: "All Audiences,” -- so you can witness how predictive analytics is applied by Adobe, Alberta Motor Association, Canadian Imperial Bank of Commerce, Crawford & Company, Galorath, Lawrence Livermore National Laboratory, Pfizer, Topsy Labs, U.S. Federal Government and true-to-life anecdotes based on miscellaneous enterprise successes, plus insights from projects for Anheuser-Busch, Disney, HSBC, Pfizer, U.S. Govt., and others.

HOT TOPICS AND ADVANCED METHODS: PAW SF’s agenda covers ensemble models, financial services, fraud detection, healthcare analytics, human resources analytics, insurance, social data, software development cost estimation, text analytics and uplift modeling, including other innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: PAW also features several full-day pre- and post-conference workshops that complement the core conference program.

Join PAW and access the premier keynotes, sessions, workshops, exposition, expert panel, live demos during "Lab session," networking coffee breaks, reception, birds-of-a-feather lunches, brand-name enterprise leaders, and industry heavyweights in the business.

Cross-Industry Applications:

Predictive Analytics World is the only conference of its kind, delivering vendor-neutral sessions across verticals such as banking, financial services, e-commerce, education, government, healthcare, high technology, insurance, non-profits, publishing, social gaming, retail and telecommunications

And PAW covers the gamut of commercial applications of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring.

Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the story is the same: Predicatively scoring customers optimizes business performance. Predictive analytics initiatives across industries leverage the same core predictive modeling technology, share similar project overhead and data requirements, and face common process challenges and analytical hurdles.

Rave Reviews:

"I came to PAW because it provides case studies relevant to my industry. It has lived up to the expectation and I think it's the best analytics conference I've ever attended!"

Shaohua Zhang, Senior Data Mining Analyst
Rogers Telecommunications

"Hands down, best applied analytics conference I have ever attended. Great exposure to cutting-edge predictive techniques and I was able to turn around and apply some of those learnings to my work immediately. I've never been able to say that after any conference I've attended before!"

Jon Francis, Senior Statistician
T-Mobile

Read more: Articles and blog entries about PAW can be found at pawcon.com/pressroom.php

VENDORS. Meet the vendors and learn about their solutions, software and service. Discover the best predictive analytics vendors available to serve your needs - learn what they do and see how they compare

COLLEAGUES. Mingle, network and hang out with your best and brightest colleagues. Exchange experiences over lunch, coffee breaks and the conference reception connecting with those professionals who face the same challenges as you.

GET STARTED. If you're new to predictive analytics, kicking off a new initiative, or exploring new ways to position it at your organization, there's no better place to get your bearings than Predictive Analytics World. See what other companies are doing, witness vendor demos, participate in discussions with the experts, network with your colleagues and weigh your options!

For more information: predictiveanalyticsworld.com/toronto/2012

Registration: http://www.predictiveanalyticsworld.com/toronto/register.php -- THREE WAYS TO SAVE:

1. Super Early Bird Registration by February 10, 2012 – Save up to $400.

2. Take $150 off the Early Bird or the Advance Two Day Pass registration fee with this posting's promotional discount code: CUS150.

3. Save an additional $200 for each additional attendee from the same company registered at the same time.

View the PAW overview video:
www.pawcon.com/newyork/2011/video_about_predictive_analytics_world.php

What is predictive analytics? See the Predictive Analytics Guide:
www.predictiveanalyticsworld.com/guide

If you'd like our informative event updates, sign up at:
www.predictiveanalyticsworld.com/signup-us.php

To sign up for the PAW group on LinkedIn, see:
www.linkedin.com/e/gis/1005097

Follow PAW on Twitter:
http://twitter.com/pawcon/

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 7, 2012 – www.tawcon.com/sanfrancisco/2012
PAW Toronto: April 25-26, 2012 – www.pawcon.com/toronto/2012/
PAW Chicago: June 25-26, 2012 - www.pawcon.com/chicago/2012/
PAW Germany - Nov 6-7, 2012 - www.pawcon.com
PAW London - Nov 27-28, 2012 - www.pawcon.com
PAW Videos: Available on-demand – www.pawcon.com/video

Text Analytics World San Francisco 2012 (tawgo.com) is the business-focused event for text analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources to leverage unstructured data for business impact and deploy the latest text analytics technology.

CASE STUDIES:

Text Analytics World San Francisco 2012 will feature over 20 sessions with case studies from leading enterprises in e-commerce, financial services, government, healthcare, high technology, insurance, retail, and social media such as: Accident Fund Insurance, AlphaGenius, AVG (security), Amdocs and the U.S. Government Accountability Office, a U.S. Federal Department, Brocade, Center for Disease Control, Hewlett-Packard, MTV and Warner Music Group, Samsung, a Fortune 500 global technology company, hedge funds, emergency response companies, plus special examples from U.S. government agencies DoD, DHS, and SSA.

HOT TOPICS:

TAW San Francisco's agenda covers hot topics and advanced methods such as blackbox trading, customer service and call centers, decision support, document discovery, document filtering, financial indicators from social media, government applications, insurance applications, knowledge discovery, marketing and branding, product launching, sentiment analysis, social data, social media applications, test analytics software, topic discovery, voice of the customer, and other innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: TAW also features a full-day, hands-on text analytics workshop, plus several other pre- and post-conference workshops in analytics that complement the core conference program.

For more information: tawgo.com

Save $400 on Predictive Analytics World and Text Analytics World 2-Day Combo Pass:

1. Super Early Bird Registration by December 16th – Save up to $400.

2. Take $150 off the Early Bird or the Advance Two Day Pass registration fee with this posting's promotional discount code: CUSText Analytics World150.

3. Save an additional $200 for each additional attendee from the same company registered at the same time.

Register Today!

http://www.predictiveanalyticsworld.com/sanfrancisco/register.php

If you'd like our informative event updates, sign up at:
http://www.textanalyticsworld.com/subscription.php

To sign up for TAW group on LinkedIn:
www.linkedin.com/e/gis/3869759

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 6-7, 2012 – www.tawgo.com
PAW Toronto: April 25-26, 2012 – www.predictiveanalyticsworld.com
PAW Chicago: June 25-26, 2012 - www.predictiveanalyticsworld.com
PAW Videos: Available on-demand – www.pawcon.com/video

San Francisco, CA – Predictive Analytics World, the business-focused event for predictive analytics professionals, managers and commercial practitioners, today announced the speaker line-up for the March 4-10, 2012 San Francisco, CA Conference (www.pawcon.com/sanfrancisco/2012).

Predictive Analytics World (pawcon.com) is the business-focused event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors.

PAW SF promises to once again break records as the biggest cross-vendor predictive analytics event ever. PAW's program is packed with the top predictive analytics experts, practitioners, authors and business thought leaders, including keynote addresses from Piyanka Jain, CEO, Aryng.com, former PayPal Business Analytics Head, and PAW Program Chair Eric Siegel, plus special sessions from industry heavy-weights Andreas Weigend and John Elder.

The event will be held at the San Francisco Marriott Marquis, 55 Fourth Street, San Francisco, California.

PAW's SF 2012 program is the richest and most diverse yet, featuring over 40 sessions across 2 tracks: 1) "All Audiences,” and 2) "Expert/Practitioner " -- so you can witness how predictive analytics is applied by AARP, Alberta Motor Association, Altos Research, Broadspire, CA General Underwriters, CompassLabs, HP, Interclick, Kelley Blue Book, LinkedIn, Major League Baseball, NFL, MLB, and the NBA, Pfizer, Sisters of Mercy Health Systems, Social Media Research Foundation, University of Phoenix, Volunteers of America, Wells Fargo, Yahoo!, YMCA, ZZAlpha, an IT support firm, a sales workforce, real-world examples in financial services emergency response, and true-to-life anecdotes based on miscellaneous enterprise successes, plus insights from projects for Anheuser-Busch, Dept. Homeland Security, and US Postal Service Office of Inspector General.

HOT TOPICS AND ADVANCED METHODS: PAW SF’s agenda covers agile analytics, behavior-based advertising, black box trading, branch location assessment, churn modeling, clinical healthcare, crowdsourcing predictive analytics, cloud analytics, econometric indicators, education, enterprise-wide analytics, forecasting, HR analytics, insurance, list sourcing, non-profits, online marketing, real estate market scoring, risk management, social data, sports analytics, targeting direct marketing, uplift modeling and other innovative applications that benefit organizations in new and creative ways.

TEXT ANALYTICS: Text Analytics World (tawgo.com), co-located with PAW San Francisco the day immediately thereafter, provides reasonable cross-registration options so your breadth of session topics expands to include this rapidly growing field.

WORKSHOPS: PAW also features several full-day pre- and post-conference workshops that complement the core conference program.

Join PAW and access the premier keynotes, sessions, workshops, exposition, expert panel, live demos during "Lab session", networking coffee breaks, reception, birds-of-a-feather lunches, brand-name enterprise leaders, and industry heavyweights in the business.

Read more: Articles and blog entries about PAW can be found at pawcon.com/pressroom.php

View agenda overview: www.predictiveanalyticsworld.com/sanfrancisco/2012/agenda_overview.php

Registration: http://www.predictiveanalyticsworld.com/sanfrancisco/register.php

PAW’s Super Early Bird Registration by December 16th – Save up to $400. You can also take $150 off the Early Bird or the Advance Two Day Pass registration fee with this posting's promotional discount code: CUS150. Save an additional $200 for each additional attendee from the same company registered at the same time.

View the PAW overview video:
www.pawcon.com/newyork/2011/video_about_predictive_analytics_world.php

What is predictive analytics? See the Predictive Analytics Guide:
www.predictiveanalyticsworld.com/guide

If you'd like our informative event updates, sign up at:
www.predictiveanalyticsworld.com/signup-us.php

To sign up for the PAW group on LinkedIn, see:
www.linkedin.com/e/gis/1005097

Follow PAW on Twitter:
http://twitter.com/pawcon/

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

ALL ANALYTICS EVENTS:
PAW San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco
Text Analytics World SF: March 7, 2012 – www.tawgo.com
PAW Toronto: April 25-26, 2012 – www.predictiveanalyticsworld.com
PAW Chicago: June 25-26, 2012 - www.predictiveanalyticsworld.com
PAW Videos: Available on-demand – www.pawcon.com/video

Surado CRM Online for education will be included as a practical teaching guide in the 6th Edition of Selling: The Profession, one of the premier Sales textbooks.

Riverside, California October 24, 2011 – Surado Solutions, the developer of sensible On-Premise and Cloud SaaS CRM solutions for more than 16 years announced that it has partnered with sales technique Authors Dr. David J. Lill and Jennifer K. Lill to include Surado CRM Online with Selling: The Profession, 6th Edition. Surado CRM Online software for Education will be used by Professors as part of their sales teaching curriculum and Students will get hands-on experience using real world tools.

Higher educational institutions in more than 35 U.S. states and five countries have already adopted Selling: The Profession and Surado CRM Online as part of their teaching curriculum. These institutions include Weber State University, Pennsylvania State University, San Diego State University, Arizona State University, New Mexico State University, University of Delaware, University of North Dakota, Southeast Tech Institute, University of Massachusetts, Cincinnati State University, Wichita State University, Aurora University, Edith Cowan University, Australia, and the International University in Vienna, Austria.

Professors will have the opportunity to familiarize themselves with new Surado CRM Online cloud-based software to manage relationships and sales. Rather than simply being told about technology tools for salespeople, students will have the opportunity to use professional tools of the trade and get hands-on experience managing prospects and organizing sales calls and objectives using their very own state-of-the-art software.

Surado CRM Online is a complete CRM suite with Sales, Marketing & Customer Service features. Students will be exposed to Surado’s rich Sales feature set including, Contact & Account Management, Activity Management, Document Tracking, Opportunity Management, Sales Forecasting, Sales Pipeline Management, Sales Process Workflow, Sales Automation, Reporting and much more.

“We wanted to provide our professors and their students with the most current, advanced CRM software on the market today that both professors and students would find easy to use and understand. Surado CRM Online has an extremely user-friendly interface, which makes it an excellent in-class teaching and demonstration tool,” said Dr. David J. Lill, Co-Author of Selling: The Profession. “In addition, we felt it was important to provide software with cloud-based capabilities, which is the way of the future in all software and computing, and especially in CRM software.”
Surado will provide Professors and Educators access to Surado CRM Online as well as CRM for Education tools and techniques that they may use in classes. In addition, each student purchasing Selling: The Profession will be eligible to receive an education subscription of Surado CRM Online.

“Surado continues to invest in tomorrow’s generation by providing hands on experience in Online CRM technology to students across the world,” said Sundip R. Doshi, Surado CEO. “Dr. David J. Lill and Jennifer K. Lill are exceptional individuals and Selling: The Profession is an absolute must for any student learning the ins and outs of today’s competitive selling profession.”

About Selling: The Profession, 6th Edition
Selling: The Profession is a complete teaching and training program for students, sales educators, and practitioners alike. It has been called the most complete A to Z book on selling ever written by James Malinchak, featured on ABC’s Hit TV Show, “Secret Millionaire” and Founder, www.BigMoneySpeaker.com. The 6th edition of Selling: The Profession shows how to use the latest technology such as tablets, smartphones and social networking to sell more effectively. The book also includes 32 brand new case studies and 32 role-play exercises. For more information on Selling: The Profession, please visit www.sellingtheprofession.com.

About Surado Solutions, Inc.
Surado Solutions, Inc., founded in 1995, is headquartered in the University Research Park, Riverside, California. Surado celebrates 16 years of CRM Success with on-premise and cloud SaaS CRM product lines for small to medium sized businesses. Having sold CRM solutions in more than 64 countries worldwide in the English language, Surado recently announced localization initiatives including local language support for its Cloud SaaS flagship product, Surado CRM Online. Surado CRM Online is a solution for small to medium sized businesses around the world. Surado CRM includes all core CRM functionality including Contact and Account Management, Sales Automation, Marketing Automation, Customer Service and integration for a complete 360 degree view. Surado offers specific editions based on size, complexity and regional localization needs. For more information about Surado CRM products globally, please visit www.SuradoCRM.com. To sign up for Surado CRM Online for Education using Selling: The Profession, please visit www.sellingtheprofession.com.

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Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year

Mountain View, CA (October 13, 2011): eGain ( NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced its inclusion in Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 29th year.

“The 2011 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $541.5 billion worldwide for 2010, representing approximately 10 percent growth from the previous year’s list,” said John P Desmond, editor of Software Magazine and Softwaremag.com.

“The Software 500 helps CIOs, senior IT managers, and IT staff research and create the short list of business partners,” Desmond said. “It is a quick reference of vendor viability. And the online version, to be posted soon at www.softwaremag.com, is searchable by category, making it what we call the online catalog to enterprise software.”

“As consumers go social and mobile, businesses are struggling to consistently manage interactions across the customer lifecycle,” said Ashu Roy, eGain Chairman and CEO. “Our Customer Interaction Hub platform enables businesses to deliver differentiated and consistent customer experiences across the web, social, and phone. We are pleased to be in the Software 500 list for the ninth straight year.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers, targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing.

Some 27 percent of the 2011 Software 500 companies are privately held. More than 100 companies are on the list in 2011 for the first time, a reflection of the dynamic nature of the industry.

Go to www.softwaremag.com/register to subscribe to be among the first to see the 2011 Software 500. It is being released first in the digital publication, to be distributed in late September.

The ranking is based on total worldwide software and services revenue for 2010. This includes revenue from software licenses, maintenance and support, training, and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.softwaremag.com, as well as from public documents.

About Digital Software Magazine and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for more than 35 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain

eGain contact:
Jamie Abayan
Phone: 650-230-7532
Email: jabayan@egain.com

Software 500 contact:
Tracy Kunichika
Software 500 Project Leader
Email: Tracyk@softwaremag.com

Evaluation based on completeness of vision and ability to execute

Mountain View, CA (September 21, 2011): eGain (OTC BB: EGAN.OB), a leading provider of cloud and on-site customer interaction hub software for sales and service, today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2011 “Magic Quadrant for CRM Web Customer Service.”

In the report, Johan Jacobs, Research Director at Gartner, defines “leaders” as vendors who “demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of WCS on customer service requirements.” He adds, “A characteristic of a Leader is that clients look to the vendor for clues as to how to innovate in customer service. The vendor does not necessarily drive a customer toward vendor lock-in, but rather provides openness to an ecosystem. When asked, their clients reply that this product has affected the organization’s competitive position in their markets and helped lower costs. Leaders provide functionally diverse and rich WCS suites in which their own knowledgebase solution is part of the integrated offering and can be deployed and supported globally, and have at least six of the seven WCS framework components supported as an OEM solution.”

Highlighting the importance of knowledge in delivering effective web customer service, Johan Jacobs says, “what differentiates the leaders in the 2011WCS Magic Quadrant from the rest of the players is a well-structured and strong knowledgebase with advanced search functionality that can handle both structured and unstructured data.”

In terms of market trends, the report states that “more than 82% of multichannel product buyers prefer a more comprehensive WCS suite, as opposed to a stand-alone single-channel or point-based product . The most often quoted technology reason is an attempt to avoid the problems, efforts and costs associated with trying to integrate multiple disparate channel solutions from a plethora of point-based product solution sets.”

“We are delighted to be in the Leaders quadrant,” said Ashu Roy, eGain Chairman and CEO. “What has become very clear in the last year is that WCS is important not just for service, but also for sales and marketing. We are very excited at the prospect of powering even more innovative and ambitious online interaction strategies.”

Proven in cloud and on-site deployments for over a decade, the eGain® 10 suite is a comprehensive solution for multichannel customer service, sales, and knowledge management. Modular applications, built on a common platform, enable businesses to offer rich, unified interactions across web, social, and phone channels.

Details of eGain 10 are available at http://www.egain.com/products/index.asp.

Gartner, Inc., Magic Quadrant for CRM Web Customer Services, Johan Jacobs, September 19, 2011.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About eGain

eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

# # #

Gain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

# # #

eGain media contacts

Jamie Abayan
eGain
650-230-7532
jabayan@egain.com

Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com

Appleton, WI – September 2, 2011 – Resolv, a professional services firm dedicated to improving business’ sales, marketing and service operations with technology, is pleased to announce their fall 2011 CRM seminar series.

Resolv, Inc., an industry leader in CRM and CRM implementations has a 7 year history of delivering thought-provoking, informative seminars is expanding their seminar offering with a new three-hour seminar and three new webinars.

Their new seminar is “CRM for Executives: 5 Steps to increased profits and lower costs” and provides solid and holistic knowledge for driving CRM strategy and achieving corporate goals. This seminar looks at the three legs of a CRM business strategy: Process, culture, and technology.

The three new webinars are “What is CRM and 10 Reasons Why CEO’s Should be Demanding It,” “Transforming the Service Department: 3 Insights into Achieving Happy, Profitable Customers Through Service,” and “4 ½ Keys to Improving Forecasting.” Each webinar is 1 hour in length and focus on specific areas of CRM business strategy goals.

More information about each seminar/webinar is available at www.resolvcrm.com/seminars.html.

All of the seminars offered by Resolv, Inc. are designed and delivered to be platform-independent, and the advice given and thoughts shared are useful to all industries and focus on CRM as a business strategy. In the words of Julie Schuh from Elmstar Electric Corporation, “I was very pleased that the seminar was more educational and informative than some other seminars that I have attended where 5% of the seminar is educational and 95% is selling their product. I generally feel these seminars are a waste of my time. Your seminar was not a waste of my time.”

Whether you are a current customer of Resolv, Inc. or not, their seminars will leave you thinking: “I think that the information presented was helpful, and that the examples gave a nice reference to our industry and how CRM could assist us,” said Joe Corrano from The Equitable Bank. “I thought the seminar was time well spent and very interesting,” added Dennis Vosters, Ansay & Associates, LLC.

When asked why Resolv, Inc. offers seminars year after year, Luke Russell, Resolv’s founder said, “We are thrilled to be a part of companies’ success.”

About Resolv, Inc.
Resolv helps businesses achieve a return on their technology investment through expert project planning, skilled implementation services and responsive technical support. Using a results-oriented approach, Resolv solves business issues relating to the sales, marketing, and service functions of a business. Resolv is proud to be celebrating its 10-year anniversary in 2011. Please visit us at www.ResolvCRM.com.

Easy to deploy solution enables secure, real-time form-filling assistance for mobile consumers

Mountain View, CA (August 15, 2011): eGain (EGAN.OB), the leading provider of cloud and on-site customer interaction software for sales and service, today announced the immediate availability of eGain Cobrowse™ for smartphones and tablets, including the Apple iPad, Apple iPhone, and Android-based devices.

Online form-filling is a major hurdle in customer acquisition and on-boarding processes, especially in regulated sectors like financial services, insurance, health care, and government. Increasingly complicated forms confuse and frustrate customers. As a result, 75% of all web forms are abandoned. With eGain Cobrowse, businesses can help customers on iPad and other mobile devices complete web forms in a convenient and secure manner—while simultaneously engaging them in a call or text chat. A transformational technology, Cobrowse not only increases form submission but also creates the “wow” effect in customer experience.

“Our clients have seen as much as 200% improvement in online form completion when they use cobrowsing to help customers fill forms on the web,” said Ashu Roy, eGain CEO. “We are delighted to offer our innovative cobrowse product on the iPad and other mobile devices.”

About eGain Cobrowse

eGain Cobrowse is a secure solution for shared web form-filling and site guidance. Unlike page push and screen sharing technologies, eGain Cobrowse enables true two-way collaboration between the business representative and the consumer. It also provides granular, role-based view and action control for privacy and compliance.

Easy to deploy, eGain Cobrowse does not require any consumer download. With eGain’s multichannel customer interaction hub, cobrowse interactions are unified with other communication channels for 360-degree context. For more information, visit: www.eGain.com/products/cobrowse.asp.

About eGain

eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

# # #

EGAIN MEDIA CONTACTS

Jamie Abayan
eGain
650-230-7532
jabayan@egain.com

Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com

Expansive Public Transportation Agency Reduces its Backup Window Using Secure Online Archiving Solution from Nexsan

THOUSAND OAKS, Calif., -- Nexsan®, a leading independent provider of disk-based storage systems, today announced that the Utah Transit Authority (UTA) has selected the Nexsan Assureon® to improve its object storage archive, assure regulatory compliance and seamlessly support its disaster recovery strategy. Using Assureon from Nexsan, UTA has dramatically reduced its backup window from five days to one while improving the overall performance, integrity and availability of its data, video archives, and CAD drawing archives.

UTA operates a public transportation system throughout the Wasatch Front of Utah. Transportation includes fixed route buses, express buses, ski buses, three light rail lines (TRAX), and a commuter rail line (FrontRunner) that travels from Salt Lake City to Peasant View, north of Ogden. Its main operations are based in Salt Lake City.

As with most public transportation agencies, a large volume of the data UTA must protect comes from video surveillance of the stations and vehicles it operates. Literally mountains of surveillance video can be captured every day. This combined with heavy operational usage of unstructured data was creating volumes of data that UTA needed to efficiently and effectively archive to meet compliance and regulatory requirements.

Initially, UTA utilized the Assureon secure archive to protect its archived email, scanned documents and departmental/user files produced by UTA’s ~2,000 employees. Assureon provides efficient and secure protection of unstructured data compared to the traditional backup of the same files over and over that UTA performed prior to Assureon. Now UTA protects files from day one within Assureon where they are efficiently stored for simplified recovery and assured protection. In addition, Assureon periodically audits data for file integrity and availability throughout the life of the stored data.

UTA turned to its trusted solution provider, Ramsys Computer for a solution. “UTA’s data growth was having a tremendous impact on their backup window,” said Kirby Park, President, Ramsys Computer. “It was taking them five days to perform a full backup. They needed to find a solution that could dramatically reduce the backup window without requiring heavy time investments or complex management. That’s when we recommended Nexsan Assureon. It would provide the ability to separate the backup and archive streams for the enhanced performance and optimization needed to support remote replication while scaling to multiple petabytes to meet storage requirements.”

Ramsys Computer used a replicated Nexsan Assureon system to build a tiered storage solution. The replicated Assureon system was deployed at two separate sites within nine miles of each other and connected with a fiber optic IP network for disaster recovery. UTA also deployed multiple Nexsan SASBeast® storage systems with a combination of SAS and SATA drives

“I was impressed by the Nexsan Assureon solution delivered by Ramsys,” said John Jones, Desktop and Systems Supervisor, UTA. “We found significant value in the features and were even more surprised by the price. It was a fraction of that charged by other system vendors. With Assureon we reduced our backup window and significantly improved our overall storage efficiency. It has proven to be a very capable storage archive, both simple and reliable. You just set it and forget it.”

Part of the Nexsan Flexible Storage Platform™ of products, Assureon is a secure online archive that is ideal for storage optimization, regulatory and corporate compliance, and long-term archiving. For storage optimization, Assureon offloads primary storage to free up space for active data and thereby reduces the size, time and costs of monthly full backups by completely eliminating the unstructured datasets from the backup stream. For UTA, the existing backup environment was sufficient once Assureon moved the unstructured data sets from the backup stream to the archive stream. For regulatory and corporate compliance, Assureon complies with governmental regulatory requirements including HIPPA, SOX and SEC-17 and simplifies the enforcement of company data retention, privacy and protection policies. Ultimately, Assureon delivers reliability, efficiency, and ease of management UTA needs for its archiving processes.

“Organizations that rely on Assureon often see immediate results in terms of storage optimization and performance,” said Victoria Grey, Senior Vice President, Marketing, Nexsan. “But often of even greater value is the solution’s long term scalability, support for compliance regulations and absolute data integrity. Assureon delivers multiple value propositions for end-to-end data protection by providing archiving, disaster recovery and replication in a single solution that seamlessly integrate into UTA’s existing environment.”

About Nexsan
Nexsan® is a leading independent provider of disk-based storage systems purpose-built and priced for the mid-market, offering industry-leading reliability, space and power efficiency. Nexsan storage systems provide scalability, integrity and security for growing volumes of unstructured data and are ideal for virtual storage, data protection, secure online archiving, bulk and cloud storage applications. Overcoming the challenges of traditional storage, Nexsan delivers a different kind of storage experience with easy-to-use, efficient and enterprise-class solutions that reduce the complexity and cost of storage. Nexsan delivers its storage systems through a select global partner ecosystem of solution providers, OEMs and system integrators. Nexsan is based in Thousand Oaks, Calif. For more information, visit the company’s website at www.nexsan.com.

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For more information about Nexsan’s products and solutions, visit www.nexsan.com

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Sabrina Sanchez
Ventana Public Relations
(540) 253-5060
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