- Telecommunications
- Public
- 1000-4999 employees
- 1950
Contact Information
1 Sentry ParkwaySuite 6000
Blue Bell PA 19422
VoltDelta OnDemand
Business Overview
Part of Volt Information Sciences (NYSE: VOL), VoltDelta OnDemand provides Contact Center OnDemand (CCOD) and automated voice recognition solutions that enhance customer care while automating processes to help reduce costs.
VoltDelta’s ability to uniquely identify callers and caller attributes for more effective routing to contact center agents and CrystaWAVE voice recognition for highly accurate self-service deliver combines the effectiveness of optimizing call resolution with efficiency gained from an OnDemand solution with international reach.
Solutions Overview
Customer care organizations work with VoltDelta OnDemand to consolidate multiple contact centers within a unified call management and distribution system, deploy home agents, add multi-channel contact support and automate calls with voice recognition. “Voice of the Customer “call and agent screen recording make it easy to capture and share customer satisfaction detail for loyalty analysis. Multiple VoltDelta data centers support more than 2.4 billion calls and 2 billion SMS messages per year with 99.99% reliability.
Types of solutions offered
- Software-as-a-Service
- Professional Services
All Content from VoltDelta OnDemand
| Title | Type | Date |
|---|---|---|
| Capturing the Voice of the Customer | White Paper | 2010-03-26 |
| Loyalty Drives Results | White Paper | 2010-03-26 |
| Improve Your Caller Experience with Automation to Agent Best Practices | White Paper | 2010-01-20 |
| The New Virtual Contact Center—6 Questions Answered | White Paper | 2009-12-01 |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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