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VoltDelta OnDemand

Industry:

Telecommunications

Company Size:

1000-4999 employees

Company Type:

Public

Year Founded:

1950

Contact Information:

1 Sentry Parkway
Suite 6000
Blue Bell
PA
19422
United States
http://www.voltdelta.com/OnDemand
info@voltdelta.com
877-899-9950

Business Overview:

Part of Volt Information Sciences (NYSE: VOL), VoltDelta OnDemand provides Contact Center OnDemand (CCOD) and automated voice recognition solutions that enhance customer care while automating processes to help reduce costs.

VoltDelta’s ability to uniquely identify callers and caller attributes for more effective routing to contact center agents and CrystaWAVE voice recognition for highly accurate self-service deliver combines the effectiveness of optimizing call resolution with efficiency gained from an OnDemand solution with international reach.

Solutions Overview:

Customer care organizations work with VoltDelta OnDemand to consolidate multiple contact centers within a unified call management and distribution system, deploy home agents, add multi-channel contact support and automate calls with voice recognition. “Voice of the Customer “call and agent screen recording make it easy to capture and share customer satisfaction detail for loyalty analysis. Multiple VoltDelta data centers support more than 2.4 billion calls and 2 billion SMS messages per year with 99.99% reliability.

Types of Solutions Offered:

Software-as-a-Service
Professional Services
 

All Content From VoltDelta OnDemand

Titlesort iconTypeDate Posted
Improve Your Caller Experience with Automation to Agent Best PracticesWhite Paper2010-01-20
The New Virtual Contact Center—6 Questions AnsweredWhite Paper2009-12-01

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