- Other
- Private
- 50-99 employees
- 2001
Contact Information
8421 Wayzata Blvd., Suite 260Golden Valley MN 55426
Vocal Laboratories Inc. (Vocalabs)
Business Overview
Vocal Laboratories Inc. (Vocalabs) helps helps leading brands improve customer service by collecting timely and actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our powerful hosted survey and reporting platform, clients discover and share insights to improve business decisions.
Solutions Overview
Vocalabs’ customers include Fortune 1000 companies, telecommunications carriers, industry consultants and equipment vendors. Vocalabs’ award-winning services include customer experience measurement programs and usability testing for speech recognition and Interactive Voice Response (IVR) systems using our national consumer panel. Vocalabs also conducts the National Customer Service Survey, ongoing independent research on customer satisfaction with phone-based customer service. Current research covers computer technical support and mobile phone customer service.
Types of solutions offered
- Professional Services
All Content from Vocal Laboratories Inc. (Vocalabs)
| Title | Type | Date |
|---|---|---|
| Verizon and T-Mobile On Top in Mobile Phone Customer Service Survey | Research Report | 2010-04-07 |
| Apple Continues to Lead in Tech Support Survey, HP Makes Significant Improvements | Research Report | 2010-02-12 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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