Virtual Hold Technology

Business Overview

Founded on the principle that customers demand and deserve respect for their valuable time, Virtual Hold Technology is the leader is virtual queuing solutions for contact centers.

Solutions Overview

Say "goodbye" to hold music and "hello" to increased productivity. Virtual Hold calculates expected wait time, saves your place in line with a virtual placeholder and let's you hang up. The solution will call you back when it's you're turn in the time promised and immediately connect you with a customer service representative.

Types of solutions offered

Licensed Software
Professional Services

All Content from Virtual Hold Technology

Title	Type	Date
Communicate in Context to Build Your Brand	White Paper	2012-03-30
Why Your Customers Should Never Have to Wait on Hold Again	White Paper	2010-07-16
The Total Economic Impact™ Of Virtual Hold’s Virtual Queuing Solutions	Research Report	2009-08-28

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.