TELUS International

Business Overview

TELUS International is the global arm of TELUS Corporation, the second largest telecommunications service provider in Canada with $9.8 billion (CDN) of annual revenue and 12.3 million customer connections. For more than 100 years, TELUS has been delivering innovative telecommunications solutions to consumers and businesses including data, Internet protocol (IP), voice, wireless, entertainment and video.

Solutions Overview

As TELUS Corporation's global arm, TELUS International delivers world-class contact center, IT and business process outsourcing solutions to some of the world's largest and most respected corporations in the financial services, consumer electronics, telecommunications, and energy and utilities industries. With a strong background in the wholesale service provider market, our outsourcing solutions are backed by a full suite of managed IT, collaboration, wireless, and connectivity products.

Types of solutions offered

Professional Services

All Content from TELUS International

Title	Type	Date
Reducing Customer Effort in the Chat Channel	White Paper	2011-07-06

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.