SafeHarbor Technology

Business Overview

SafeHarbor Technology Corporation, founded and headquartered in Satsop, Washington, designs and rapidly deploys online support environments that transform and optimize customer support interactions. Since 1998, SafeHarbor has implemented more than 100 customer support solutions.

Built on best-of-breed technology and implemented with a consultative approach, SafeHarbor's SmartSupport Solutions integrate knowledge management with Web self-service and multi-channel support services, enabling companies to increase self-service rates and reduce interaction costs while continuously improving the customer experience.

SafeHarbor has provided customer service and support solutions to businesses of all sizes and industries, including American Airlines, Cingular, Cox Communications, IBM, State of Washington, SunTrust Banks, T-Mobile, Vizrea and Washington Mutual.

Solutions Overview

SafeHarbor SmartSupport solutions are designed to improve the customer experience and are proven to increase self-help and lower costs. SafeHarbor builds solutions with a consultative approach on best-of-breed technology, employing knowledge management expertise to optimize Web self-service and multi-channel support.

Intelligently architected, SmartSupport™ Web self-help environments provide your customers with fast, easy access to relevant answers and problem resolution. Accurate and timely content transforms each support interaction into an opportunity to increase customer satisfaction. Based on customer feedback and analytics drawn from multiple support channels, the SmartSupport Web knowledge base is refined on an ongoing basis to continuously increase the utilization and value of the self-help support channel.

Types of solutions offered

Software-as-a-Service
Professional Services

All Content from SafeHarbor Technology

Title	Type	Date
The E-Care Revolution	White Paper	2008-04-21

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.