- Computers / Technology
- Public
- 500-999 employees
- 1997
Contact Information
136 Enterprise Blvd.P.O. Box 9300
Bozeman MT 59718-9300
1-406-522-4200
RightNow Technologies
Business Overview
RightNow Technologies, Inc., (NASDAQ: RNOW) provides organizations with industry-leading on demand solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers.
Approximately 1,800 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, Nikon and the Social Security Administration.
Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe, Asia and Australia.
Solutions Overview
RightNow provides a complete solution for real-time visibility across all customer-facing departments, maximizing the efficiency of your organization and helping to provide a superior customer experience.
Consumers have made this the Social Economy and service managers are realizing that happy consumers can create a groundswell of support. CrowdService, leveraging the wisdom of your customers to help others, affords not only cost savings but also improves customer experiences and drives loyalty. Click here for this free white paper to learn more.
Types of solutions offered
- Software-as-a-Service
- Professional Services
All Content from RightNow Technologies
| Title | Type | Date |
|---|---|---|
| Best Practices For Innovating in a Customer Community | White Paper | 2009-10-21 |
| CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support | White Paper | 2009-09-23 |
| Seven Ways to Out-Service the Competition: Exiting the Recession a Leader | White Paper | 2009-09-15 |
| Customer Service Meets Social Media: Best Practices for Engagement | White Paper | 2009-06-25 |
| Contact Center ’09: Five Steps to a Lean, Customer-Centric Organization | White Paper | 2009-06-03 |
| Sony Online Finds ROI in Customer Service Investment | White Paper | 2009-03-20 |
| Winning on Service in an Uncertain Economy | White Paper | 2009-02-24 |
| Customer Experience Makeover—A Practical Approach to Competitively Differentiated Service | White Paper | 2009-02-24 |
| 2008 Customer Experience Impact Report—By Harris Interactive and RightNow | Research Report | 2009-01-19 |
| Optimizing the Multi-Channel Agent Desktop—Empower your Customers and Frontline Employees | White Paper | 2009-01-19 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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