Ransys Feedback Technologies

Business Overview

Ransys Feedback Technologies is a leading global provider of contact center surveying and Enterprise Feedback Management (EFM) software solutions that has developed the Attentive™ Proactive Feedback Solutions Suite; Ransys has received recognition from leading organizations and research groups worldwide including DMG Consulting, Gartner Group, Forrester and Deloitte.

Ransys, a Gold Partner of Microsoft and a technology partner of Oracle, IBM and Amdocs, is a key player in international markets and currently provides solutions to more than 200 leading international organizations including NICE, Old Mutual Healthcare, Amdocs, DHL, Travel Holdings, Esomar, NYCC, Orange, EL-AL and Teva to mention just a few.

Solutions Overview

The Attentive™ Proactive Feedback Solution suite, which is a SOA enterprise software, enables medium and large organizations to deploy feedback solutions that consolidate and manage the entire organizational feedback cycle.

Attentive™ Customer Experience (Attentive™ ACE), which is a key module in the Attentive™ Suite, is a revolutionary enterprise application that enhances customer experience by transforming Event Driven customer Feedback into an actionable daily management tool for front line executives, as well as strategic board room level high resolution decision making; allowing organizations to continuously improve their performance by integrating their customers' perceptions into business processes.

Types of solutions offered

Licensed Software
Software-as-a-Service
Other

All Content from Ransys Feedback Technologies

Title	Type	Date
Old Mutual Healthcare dramatically reduced member complaints and increased member satisfaction by implementing a Voice of the Cu	Case Study	2009-09-02
Learn how Old Mutual Healthcare transformed into a Customer Centric organization by implementing a Voice Of the Customer program	On-Demand Webcast	2009-09-01
Becoming a Customer Centric Organization using Event Driven Feedback Technology	White Paper	2009-01-04
Leumi Card Improved Customer Experience by More Than 20% Using Event Driven Feedback	Case Study	2009-01-04
Orange Positions Itself as the Best Cellular Provider by Demonstrating Superior Customer Experience	Case Study	2009-01-04

MarketPlace

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[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

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