Parature

Business Overview

Parature is the leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000 and headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit www.parature.com or follow @parature on Twitter.

Solutions Overview

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.

Types of solutions offered

Software-as-a-Service

All Content from Parature

Title	Type	Date
Customer Service in a Challenging Economy	White Paper	2010-10-06
Five Big Mistakes Customer Service Teams Make - And How to Avoid Them	White Paper	2010-06-15
Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company Reduces Support Costs	Case Study	2010-06-15
IGN Entertainment Holds Staff Steady with 92 Percent of Customers Seeking Self-Service	Case Study	2010-06-15
e-MDs Reduces Resolution Times by 80 Percent; Customers Notice	Case Study	2010-06-15
How Southwest Airlines Built a Culture of Customer Loyalty	On-Demand Webcast	2010-06-15
Seven Ways to Cut Costs and Improve Customer Service in a Down Economy	White Paper	2009-01-29

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

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Featured Resources

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