- 50-99 employees
Omega Management Group Corp.
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, key account retention strategies, win-back strategies and marketing of customer satisfaction results to stakeholders and the marketplace.
Omega’s proprietary Customer Experience Management Playbook StrategyTM comprises a 12-step process designed to help any business consistently exceed customer expectations for service and support quality. This CEM principle isn't limited to customers; it extends to prospects, suppliers, partners and employees. Each of these groups ultimately has an impact on a company's competitiveness and bottom line performance.
Types of solutions offered
- Professional Services
All Content from Omega Management Group Corp.
|The CEM-DNA Playbook Strategy||On-Demand Webcast||2010-07-21|
|"Building Customers for Life" Series: Driving Service Revenue and Profits||On-Demand Webcast||2010-07-21|
|Charting a Course to Customer Experience Management (CEM)||White Paper||2010-07-21|