- Business / Legal Services
- Private
- 10-49 employees
- 2002
Contact Information
Mulberry Consulting145-157 St John Street, 2nd Floor
London EC1V 4PY
Mulberry Consulting
Business Overview
Mulberry Consulting is dedicated to helping organizations across the globe become more Customer Intelligent and better manage their customer capabilities to optimize the customer experience they deliver. All associates of Mulberry Consulting have deep subject-matter expertise spanning a wide range of industries, and they have at their disposal a set of market leading proven approaches and analytical tools.
Solutions Overview
Mulberry Consulting use a range of tools to analyse and evaluate existing customer experience. The Experience Excellence Assessment ™ assesses current capabilities that are in place to deliver a desired customer experience and provides the basis for implementing customer-centered change. Customer Journey Mapping provides a visual realization of the rational and emotional journey that customers go through at each stage of the lifecycle, and identifies the key touch points that can make or break the experience. And Customer Intelligent analyses such as recommendation measures helps organizations identify and focus on particular areas that are important and motivating to their customers.
Types of solutions offered
- Licensed Software
- Professional Services
All Content from Mulberry Consulting
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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