- Other
- Private
- 500-999 employees
- 1997
Contact Information
150 Spear StreetSan Francisco CA 94105
MarketTools, Inc.
Business Overview
MarketTools is the leading provider of flexible Customer Insight Management solutions for the world’s market leaders. Through a unique combination of best-in-class insight and feedback platforms, quality-assured global panels, and research innovation, MarketTools enables companies to identify new opportunities, optimize product success, and build customer loyalty. MarketTools solutions are used by more than 400 of the Fortune 500, and tens of thousands of small and medium-sized businesses around the globe.
Solutions Overview
As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools’ premier portfolio of technology-based insight brands includes the MarketTools.com™ online research platform; MarketTools CustomerSat™, the leading enterprise feedback management solution; MarketTools TrueSample™, technology that ensures online respondents are real, unique and engaged; ZoomPanel™, our high-quality consumer panel; and Zoomerang™, for fast, easy surveys.
Types of solutions offered
- Software-as-a-Service
- Professional Services
- Other
All Content from MarketTools, Inc.
| Title | Type | Date |
|---|---|---|
| Using Social Media To Enhance Your Customer Feedback Program | On-Demand Webcast | 2010-05-23 |
| Measuring and Improving Customer Satisfaction in the Insurance Industry | White Paper | 2009-11-13 |
| Saving At-Risk Customers and Revenue Through Survey Action Management | White Paper | 2009-11-13 |
| 9 Critical Steps in Designing an Enterprise-Wide Feedback System | White Paper | 2009-10-01 |
| The ROI for Real-time Feedback Analytics | White Paper | 2009-10-01 |
| A Culture of Customer Satisfaction: CustomerSat Is a Catalyst for Business Growth at SimplexGrinnell | Case Study | 2009-10-01 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
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