- Business / Legal Services
- Private
- 10-49 employees
- 2005
Contact Information
92 Richmond RoadBelmont MA 02478
Leader Networks
Business Overview
Leader Networks is a research and consulting firm that helps clients create social strategies and professional online communities. We help our clients harness the power of new digital rules and tools to drive measurable business benefits, including increased revenue, productivity, and customer loyalty; decreased costs and cycle times; and the ability to engage business buyers as co-creators in the product/service development lifecycle. Leader Networks provides a full suite of services for all stages of networking and community development – whether it's defining a Web 2.0 strategy, breathing new life into an existing network, or building a community from the ground up.
Solutions Overview
We offer a variety of consulting, research and training services to organization seeking to understand, leverage and build social media programs -- From rich online community planning and operations guidance, community revistalization program to customer research about social media users and needs to in-house "how-to" training on how your employees can use social media to effectively use social media to strengthen your presence online.
Types of solutions offered
- Professional Services
All Content from Leader Networks
| Title | Type | Date |
|---|---|---|
| Social Media's Role in Decision Making by Business Professionals | Research Report | 2010-03-13 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
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